CRM / Call Center Topics:
Sales strategy and sales force effectiveness
Learn sales strategy tips including how to create a sales strategy and improve sales force effectiveness in this topic section. Learn about advancements in sales force strategy including how to use technologies like sales compensation management and process automation for the sales force of the future. Discover why it's hard to find sales success with CRM software and methods for increasing sales force user adoption. Read how forward-thinking organizations are getting sales process right using effective sales management and people skills. Also learn how some companies are driving sales strategies with new wireless and mobile capabilities for sales representatives.
Must read
- Salesforce.com for Dummies: Ch. 15, Analyzing Data with Reports Chapter Download - In Chapter 15, "Analyzing Data with Reports" get advice on how to define, create, print, analyze, export and organize your reports using Salesforce.com.
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Social sales emerging as an opportunity within social CRM
04 Aug 2009
Article - Software to connect CRM to social networks and help sales reps conduct client research and hire has emerged in recent months. Yet, some of that can already be done with free tools.
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When is it time to buy sales performance management software?
23 Jul 2009
Article - These days, businesses need all the help they can get. Sales performance management (SPM) applications provide insight into sales activities, streamline operations, and open the door to new opportunities.
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Sales performance software rankings find a competitive market
02 Jul 2009
Article - A recent ranking of sales performance management software by Ventana Research found a tight race among the top four vendors.
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Voices of CRM: Steve Cakebread on SaaS, sales performance management
Voices of CRM blog
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23 Jun 2009
News - Former CFO and president of Salesforce.com and current CFO of Xactly, Steve Cakebread discusses the market for SaaS and sales performance management software in this podcast.
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Voices of CRM: Steve Cakebread on SaaS, sales performance management
Voices of CRM blog
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23 Jun 2009
News - Former CFO and president of Salesforce.com and current CFO of Xactly, Steve Cakebread discusses the market for SaaS and sales performance management software in this podcast.
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Six smart CRM strategies for meeting sales quotas in a down economy
14 Apr 2009
Article - A recession doesn't mean sales reps can't sell -- it just means it's tougher. There are a number of strategies and technologies to help organizations cope with the downturn.
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Sales reps are in for a tough 2009, but CRM sales software may help, survey says
12 Feb 2009
Article - A majority of sales officers surveyed recently said they're raising quotas on their reps, but they may have to invest in new technology to get there, according to a new report.
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Sales performance software market shrinks as Xactly buys Centive
23 Jan 2009
Article - The two on-demand sales performance management vendors will be brought together under a unified product.
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Getting sales past the RFP takes care
06 Mar 2008
Article - RFPs can force the sales process into a conversation on price, but there area ways to promote long-term value and competitive advantage.
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Sales success depends on compensation process automation
16 Jan 2008
Article - Companies that automate their sales compensation processes and make use of analytics are outperforming their peers, according to a new report.
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