CRM / Call Center Topics:
Sales strategy and sales force effectiveness
Learn sales strategy tips including how to create a sales strategy and improve sales force effectiveness in this topic section. Learn about advancements in sales force strategy including how to use technologies like sales compensation management and process automation for the sales force of the future. Discover why it's hard to find sales success with CRM software and methods for increasing sales force user adoption. Read how forward-thinking organizations are getting sales process right using effective sales management and people skills. Also learn how some companies are driving sales strategies with new wireless and mobile capabilities for sales representatives.
Must read
- Salesforce.com for Dummies: Ch. 15, Analyzing Data with Reports Chapter Download - In Chapter 15, "Analyzing Data with Reports" get advice on how to define, create, print, analyze, export and organize your reports using Salesforce.com.
-
Five call center sales tips and techniques
Special Report - In difficult economic times, ramping up sales in the call center can provide another outlet to help companies meet sales quotas and drive sales effectiveness. We've gathered these five tips for companies looking to improve call center sales and train...
-
How to use Web 2.0 technology for customer service, marketing, sales
Special Report - As more customers head to the Web to review products, make purchases and find information, forward-thinking companies need to learn how to leverage Web 2.0 to stay competitive. Here are a few ways you can use Web 2.0 technologies to improve your customer...
-
Sales compensation management: Top five buzzwords
Top Buzzwords - Sales compensation management processes differ for every organization. Some companies utilize sophisticated tools and applications to manage their sales compensation plans, while others rely on simple spreadsheets and calculations. Browse this list of...
-
Power Selling: Seven Strategies for Cracking the Sales Code
Chapter Download Library - In this tip, you'll find advice for sales managers and sales forces to create simple, effective sales strategies. This chapter focuses on utilizing the power of resource management as an important sales tool.
-
Difficulties in selling and sales management
Chapter Download - Learn about the difficulties in selling, sales management and executive management that are addressed in the solution selling sales process. This chapter lists the many challenges salespeople, sales managers and executives face on a daily basis.
-
The solution selling technique
Chapter Download - Learn about the solution selling technique and find out how an organization can begin to make the shift from product selling to solution selling in this chapter excerpt. The chapter also includes a complete sales process overview of solution selling.
-
Using the sales process
Chapter Download - Learn why it is important to identify and define the sales process for your salespeople in this chapter excerpt from "The New Solution Selling". Also, find out about the two different types of salespeople and discover why both types are important to the...
-
Sales compensation best practices quiz
Quiz - Some of today's businesses are exploring new methods for sales compensation, including using sales compensation management and sales compensation automation tools. Use this quiz to test your knowledge of sales compensation and learn how innovative tools...
-
Sales Force Automation Learning Guide
Learning Guide - This guide introduces the fundamentals of sales force automation (SFA), offers expert advice on SFA and includes content on other sales-related topics, including sales effectiveness.
-
Sales training and leads: How to get started
Chapter Download Library - This excerpt from "CyberSelling: Using CRM Technology to Help You Sell," will guide you through the initial sales contact and give tips on building lasting customer relationships from leads.
CRM Solutions from SearchCRM, White Papers, CRM Expert Advice, CRM News
CRM Resources