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Sales strategy and sales force effectiveness

Tablets for business boost sales and help CEM

Companies are increasingly giving their salespeople tablets so they can close deals without having to step foot in the office.
Speaker advocates revenue performance management

Integrating sales and marketing and pursuing customer leads to the end make for successful new revenue cycle, the CEO of Marketo said at the Enterprise 2.0 conference.
Virtual agents go from service to sales for Kaspersky

Better technology and consumers eager to avoid phone calls are increasing the use of virtual agents for customer service, but one pioneer is adding them to online sales as well.
Sales software report: SFA, analytics on the rise

Sales organizations are decreasing their use of Microsoft Excel, while adding sales force automation tools and strongly considering analytics, according to a new benchmarking report.

Sales strategy and sales force effectiveness

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Exceptional Selling -- How The Best Connect and Win In High Stakes Sales

Learn advice for sales and marketing communications for high stakes sales in this chapter download from Exceptional Selling: How The Best Connect and Win In High Stakes Sales. Author Jeff Thull is the President and CEO of Prime Resource Group ... Chapter Download Library
SAP CRM: Sales strategy with SAP CRM 4.0

Learn about sales functionality in mySAP CRM, including planning, implementation, and management activities, in this chapter from SAP PRESS. Chapter Download Library
Converting Customer Value -- From Retention to Profit

In this sample chapter from Converting Customer Value: From Retention to Profit, the "customer profit condundrum" is examined. Chapter Week
Who says tech people can't be wordsmiths?

In the spirit of The Washington Post Style Invitational, SearchCRM.com has dreamt up a bunch of CRM IT sniglets. IT Sniglets
Salesforce.com for Dummies: Ch. 15, Analyzing Data with Reports

In Chapter 15, "Analyzing Data with Reports" get advice on how to define, create, print, analyze, export and organize your reports using Salesforce.com. Chapter Download

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Business Analytics
Data Management
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Content Management

Business Analytics
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  Marketing and advertising are the sweet spots for big data, but those who serve up marketing insights and ad space will need to evolve to survive.
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Data Management
- New BI stack tackles data load at Boston Children's Hospital
  
  Boston Children's Hospital upgraded its business intelligence architecture to boost enterprise reporting, a move that also required retraining users.
- Expanded Hadoop use cases will drive need for new enterprise features
  
  With user interest rising, Hadoop vendors are trying to pave a path to higher adoption with add-ons that target issues holding the technology back.
- Jim Goodnight on SAS in-memory analytics and the data scientist
  
  A podcast Q&A with SAS execs Jim Goodnight and Jim Davis looks at big data enablers, including in-memory analytics, and the role of data scientists.
SAP
- Ariba Network announces QuickBooks integration
  
  At its annual conference, Ariba announced a new tool by partner Dell Boomi that lets small businesses integrate their QuickBooks accounting with the Ariba Network.
- Software license audits come in different forms, expert says
  
  Your next software license audit may be an inventory optimization exercise in disguise. Either way, the trick is to be prepared, writes one analyst.
- Sentiment analysis just part of the SAP social media vision
  
  Social media in the enterprise is in constant flux. One of SAP's top social media chiefs lays it out, from sentiment analysis to social collaboration.
Oracle
- Domain-specific Oracle master data management
  
  Oracle master data management products are starting to merge various data management hubs, which is a help in particular vertical industries.
- Privileged user management a must for DBAs
  
  Trust, but verify. Ronald Reagan made it popular, and it's certainly relevant for DBAs in today's consolidated, virtualized IT world.
- John Webb: Why the new PeopleSoft applications are big news
  
  Lena Weiner-Bishop catches up with Oracle's vice president of PeopleSoft strategy, who explains the excitement around new PeopleSoft applications.
DataManagement UK
- Big data roundtable webcast: gaining value from big data
  
  Roundtable discussion on business value of big data, chaired by Brian McKenna, Editor, SearchDataManagementUK, and featuring Mike Ferguson, Roxane Edjlali (Gartner), Joshua LeCure (GlaxoSmithKline).
- 2012 training courses: BI, data management, data warehousing
  
  Find out where to hone your business intelligence, data management and data warehouse skills with this list of training courses for 2012.
- Poor data quality: what is dirty data costing UK organisations?
  
  Poor data quality can have serious financial consequences for businesses. Read about the current state of data quality management at UK companies, including dirty data problems.
Content Management
- Get 'em ready: Tips for planning a SharePoint 2013 training program
  
  SharePoint is a complex application. But training business users for an upgrade to SharePoint 2013 doesn't have to be a daunting task for IT teams.
- The organization of the future: Not just hybrid IT, but hybrid people
  
  The adoption of hybrid IT approaches creates a need for executives who can both formulate business objectives and assess IT requirements.
- SharePoint technology feels growing pains as 2013 release arrives
  
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