New & Notable
Salesforce CRM News
September 25, 2014
There's been buzz about new BI capabilities -- known as the 'Analytics Cloud' -- to be built into Salesforce.com.
August 08, 2014
Sales and marketing platform Salesgenie looks to upgrade lead management and marketing capabilities, enabling users to customize email campaigns and contact prospects; and other CRM news.
July 11, 2014
Salesforce users can now use the Cirrus Insight Mobile app to access customer information through various mobile email platform options, and other CRM news.
June 20, 2014
Salesforce.com's upgrade of its Desk.com application includes a new agent console, a mobile app and new reporting capabilities.
Salesforce CRM Get Started
Bring yourself up to speed with our introductory content
Geneva Stephens is a senior manager of sales operations at AT&T, where she is responsible for implementing Salesforce.com. Continue Reading
This guide provides an at-a-glance look at Oracle, SAP, Microsoft and Salesforce.com’s user interfaces for their mobile client, Outlook integration and sales dashboards. Continue Reading
In this section of the sales force automation (SFA) guide, review top vendors and options including hosted SFA to help you decide if SFA is the right choice for your organization. Continue Reading
Evaluate Salesforce CRM Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Users weigh in on how they choose CRM system features and what they consider must-have CRM functionality. Continue Reading
Companies' success with subscriptions has been mixed. But CRM subscription models provide key customer insight, says expert Denis Pombriant. Continue Reading
Several factors have some people thinking that Oracle might acquire Salesforce.com, perhaps within the next year. Here's why it makes sense. Continue Reading
Manage Salesforce CRM
Learn to apply best practices and optimize your operations.
Salesforce apps can be vital to small businesses with tight budgets. Find out some other reasons they are so important to some small businesses. Continue Reading
We talked to developer Carolina Ruiz Medina at Dreamforce and we were able to touch base regarding Salesforce1, APIs and other hot topics. Continue Reading
A CRM marketing director tells us why she's excited to hear Marc Benioff's plans for marketing automation and explains how it'll help her on the job. Continue Reading
Problem Solve Salesforce CRM Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
Learn why more enterprises are developing mobile apps for SaaS and why some turn to PaaS. Continue Reading
According to some experts, Salesforce.com integration capabilities are top notch. Find out how Salesforce.com integrates with other business applications. Continue Reading
When migrating from Salesforce.com to Microsoft CRM, it is important to consider data cleansing and conversion, application configuration, customization and reporting. Continue Reading