CRM / Call Center Topics:
Small business CRM
Learn about small business CRM software and midmarket CRM products in this topic section. Use these resources to learn how CRM software can benefit your small business or midmarket organization. Find out about the leading CRM software for small and medium-sized businesses (SMBs), and get up to date on the latest news about CRM in the SMB space. Get expert insight on Microsoft CRM small business software and find tips for implementing and managing software from Microsoft for SMBs. Compare and contrast various CRM products for a small business or medium-sized company, and find best practices for implementing, managing and maintaining midmarket CRM solutions and small business CRM software.
News:
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Microsoft to add CRM accelerators, online marketplace
09 Jul 2008
Article - Microsoft is turning to its substantial partner channel to build out its CRM capabilities, developing a site to help customers connect with partners and an accelerator program.
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Oracle previews Fusion, Web 2.0 apps
14 Nov 2007
Article - Oracle executives at OpenWorld said they're sticking with their pledge to deliver the first Fusion applications in 2008, and they offered a glimpse of what the apps will look like.
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Midmarket slow to adopt CRM
eChannelLine
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25 Oct 2006
News - According to a recent report, just 35% of midmarket companies are currently using a CRM product. These businesses require the same complexity but at a lower cost.
Expert Technical Advice:
1 - 3 of 23CRM Small business CRM Experts
- Jim Berkowitz, Founder and CEO, CRM Mastery, Inc
- Ask a Question
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Understanding the Microsoft CRM sales process and how to convert leads
Answer - Find out what you need to know about the Microsoft CRM sales process to convert leads to opportunities and accounts and complete the Microsoft Dynamics CRM sales cycle.
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How to solve Microsoft CRM 4.0 performance problems
Answer - If you’re having Microsoft CRM 4.0 performance problems, experts recommend following these specific guidelines.
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How to use Office Communicator for instant messaging in Microsoft CRM
Ask the Expert - Acccording to our expert, the best way to provide instant messaging capabilities to your Microsoft Dynamics CRM 4.0 users is to leverage the presence integration between Microsoft Dynamics CRM and Microsoft Office Communicator.
Reference & Learning:
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CRM software for small businesses: Top headlines
Special Report - Find out what you need to know when evaluating CRM for small businesses in this special report. Learn about SaaS CRM, open source CRM and mobile CRM for SMBs.
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Siebel CRM software vs. Microsoft CRM software for the midmarket
Face-off - Is Siebel's reputation as a CRM leader enough to win over SMBs? Or do SMBs want CRM software from a vendor that specifically caters to the small business and midmarket sector, like Microsoft? Two SearchCRM.com editors duked it out over this hot topic.
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Microsoft Dynamics CRM quiz
Quiz - If you missed Microsoft's Convergence 2007 conference, use this quiz to catch up on the latest Microsoft CRM news. Read our most popular news articles on Microsoft CRM as well as announcements from the conference. Find out how much you know -- and learn...
Definitions:
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Apex
29 May 2007
Word - Apex is a development platform for building software as a service (SaaS) applications on top of Salesforce.com's customer relationship management (CRM) functionality... (Continued)
CRM Solutions manage sales and marketing campaigns easily with integrated customer relationship management.
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