Small business CRM

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  • customer self-service (CSS)

    Customer self-service is a type of electronic support (e-support) that allows end users to access information and perform routine tasks without requiring the assistance of a human.   

  • Sage CRM

    Sage CRM is a line of software products for customer relationship management in the small-to-medium size business market. 

  • customer-facing

    Customer-facing is an adjective used to describe a hardware or software product, technology, or anything that the customer of a business deals with directly. 

About Small business CRM

Learn about small business CRM software and midmarket CRM products in this topic section. Use these resources to learn how CRM software can benefit your small business or midmarket organization. Find out about the leading CRM software for small and medium-sized businesses (SMBs) and get up to date on the latest news about CRM in the SMB space. Get expert insight on Microsoft CRM small business software and find tips for implementing and managing software from Microsoft for SMBs. Compare and contrast various CRM products for a small business or medium-sized company, and find best practices for implementing, managing and maintaining midmarket CRM solutions and small business CRM software.