New & Notable
Small business CRM News
June 20, 2014
Salesforce.com's upgrade of its Desk.com application includes a new agent console, a mobile app and new reporting capabilities.
July 02, 2012
An emergency response software seller needed a little help tying a new CRM platform to its inventory and back end systems.
December 12, 2011
Salesforce.com users are adopting traditional IT practices of software development and project management to tailor this cloud CRM software to meet their business requirements.
November 08, 2011
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market.
Small business CRM Get Started
Bring yourself up to speed with our introductory content
Learn the response to the sixth question in SearchCRM.com's exclusive VoIP call center quiz. Read the answer and more detailed information on contact center software and VoIP. Continue Reading
Customer-facing is an adjective used to describe a hardware or software product, technology, or anything that the customer of a business deals with directly. Continue Reading
Evaluate Small business CRM Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Marketing automation tools save small businesses time, enabling companies to focus on acquiring new customers and nurturing existing relationships. Continue Reading
When a small business decides it needs CRM software, what are the potential pitfalls? Continue Reading
By selling ACT and SalesLogix, Sage Software stops pretending what it wasn't and can now focus on CRM, according to analyst Denis Pombriant. Continue Reading
Product ReviewsPowered by IT Central Station
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Use Of Solution: 7 years Valuable Features: Ability to work out the CRM and customize it, without too much help. Improvements To...Continue Reading
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Salesforce gets 5 stars in terms of overall value and features. Use Of Solution: Just over five years Valuable Features: Multiple...Continue Reading
Could add more options to customize the user interface but has sped up development and delivery within the organization.Powered by IT Central Station
Use Of Solution: I have been using the solution for 3 years. Valuable Features: The ability to customize many things, from the UI to the...Continue Reading
Manage Small business CRM
Learn to apply best practices and optimize your operations.
Salesforce apps can be vital to small businesses with tight budgets. Find out some other reasons they are so important to some small businesses. Continue Reading
Salesforce.com may be the No. 1 hosted CRM software, but there are plenty of alternatives with more services and smaller price tags for SMBs. Continue Reading
According to analysts, Siebel's midmarket strategy is hard to pin down these days. Continue Reading
Problem Solve Small business CRM Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
If you’re having Microsoft CRM 4.0 performance problems, experts recommend following these specific guidelines. Continue Reading
Get tips for researching the background of small software vendors and learn how to find reputable CRM software vendors in this expert tip. Continue Reading
The bells and whistles of Siebel CRM seem impressive, but will a small business end up paying for lots of unused functions? Read expert Bill Band's advice here. Continue Reading