Email Alerts
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Dreamforce '11 Special Report
Special Report
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CRM software for small businesses: Top headlines
Find out what you need to know when evaluating CRM for small businesses in this special report. Learn about SaaS CRM, open source CRM and mobile CRM for SMBs. Special Report
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Siebel CRM software vs. Microsoft CRM software for the midmarket
Is Siebel's reputation as a CRM leader enough to win over SMBs? Or do SMBs want CRM software from a vendor that specifically caters to the small business and midmarket sector, like Microsoft? Two SearchCRM.com editors duked it out over this hot topic... Face-off
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6. Is VoIP for SMBs?
Learn the response to the sixth question in SearchCRM.com's exclusive VoIP call center quiz. Read the answer and more detailed information on contact center software and VoIP. Quiz
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911 software maker integrates Salesforce.com CRM with GP accounting
An emergency response software seller needed a little help tying a new CRM platform to its inventory and back end systems. News | 02 Jul 2012
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CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs. Reader Survey | 21 May 2012
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Salesforce.com cloud CRM apps demanding IT skills for customization
Salesforce.com users are adopting traditional IT practices of software development and project management to tailor this cloud CRM software to meet their business requirements. News | 12 Dec 2011
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CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market. News | 08 Nov 2011
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IBM gives nod to SugarCRM open source software for SmartCloud
SugarCRM teams up with IBM and is counting on an extended IBM partnership to bring in more mainstream business. News | 17 Oct 2011
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CRM expert predictions for 2011
SearchCRM.com experts forecast what's in store for 2011 and the evolution of social CRM, mobile and the customer experience is something they can agree on. News | 03 Jan 2011
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Google gets in the CRM game
The most popular search term on Google Apps Marketplace is CRM. We've been wondering for a while, will now be the time Google becomes a CRM player? Blog | 28 Jul 2010
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Siebel, SAP still top Forrester CRM rankings, but face competition
Once again, SAP and Siebel top the ranks of CRM vendors, but competitors are closing in quickly, meaning that buyers need to be even more careful with purchasing decisions. News | 24 Jun 2010
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Midmarket slow to adopt CRM
According to a recent report, just 35% of midmarket companies are currently using a CRM product. These businesses require the same complexity but at a lower cost. News | 25 Oct 2006
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Oracle, SAP set sights on small business
Small and medium-sized businesses can expect a call from Oracle and SAP as the software giants look to expand their applications business. News | 18 Oct 2006
- See more News on Small business CRM
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Siebel's midmarket strategy still somewhat murky
According to analysts, Siebel's midmarket strategy is hard to pin down these days. Tip
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Siebel's midmarket strategy still somewhat murky
According to analysts, Siebel's midmarket strategy is hard to pin down these days. Tip
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How to solve Microsoft CRM 4.0 performance problems
If you’re having Microsoft CRM 4.0 performance problems, experts recommend following these specific guidelines. Answer
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How to research small software vendors for CRM
Get tips for researching the background of small software vendors and learn how to find reputable CRM software vendors in this expert tip. Ask the Expert
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Does Siebel CRM software offer too much functionality for a small business?
The bells and whistles of Siebel CRM seem impressive, but will a small business end up paying for lots of unused functions? Read expert Bill Band's advice here. Ask the Expert
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What's the best help desk application?
In this expert tip, Paul Greenberg compares help desk applications from RightNow Technologies and Remedy. Ask the Expert
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What's the best CRM software for a midmarket sales force?
SearchCRM.com's expert helps a midmarket CIO decide whether on-demand or on-premise SAP CRM software is more appropriate for his group of 75 sales agents. Ask the Expert
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Getting started with CRM in a small business
Ask the Expert
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Smaller call centers
Ask the Expert
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CRM for a small company
Before evaluating CRM, ask these questions: What am I trying to achieve as a business? How can building strong relationships with customers help me succeed? What actions do I need to do on a routine basis in order to build such customer relationshi... Ask the Expert
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Sage CRM
Sage CRM is a line of software products for customer relationship management in the small-to-medium size business market. Definition
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customer-facing
Customer-facing is an adjective used to describe a hardware or software product, technology, or anything that the customer of a business deals with directly. Definition
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Sage CRM
Sage CRM is a line of software products for customer relationship management in the small-to-medium size business market. Definition
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911 software maker integrates Salesforce.com CRM with GP accounting
An emergency response software seller needed a little help tying a new CRM platform to its inventory and back end systems. News
-
CRM trends for 2012: Let us know what you think
Participate in SearchCRM's 2012 reader survey and help the editors write articles and create online resources that are targeted to your CRM needs. Reader Survey
-
Salesforce.com cloud CRM apps demanding IT skills for customization
Salesforce.com users are adopting traditional IT practices of software development and project management to tailor this cloud CRM software to meet their business requirements. News
-
CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market. News
-
IBM gives nod to SugarCRM open source software for SmartCloud
SugarCRM teams up with IBM and is counting on an extended IBM partnership to bring in more mainstream business. News
-
Dreamforce '11 Special Report
Special Report
-
CRM expert predictions for 2011
SearchCRM.com experts forecast what's in store for 2011 and the evolution of social CRM, mobile and the customer experience is something they can agree on. News
-
Google gets in the CRM game
The most popular search term on Google Apps Marketplace is CRM. We've been wondering for a while, will now be the time Google becomes a CRM player? Blog
-
Siebel, SAP still top Forrester CRM rankings, but face competition
Once again, SAP and Siebel top the ranks of CRM vendors, but competitors are closing in quickly, meaning that buyers need to be even more careful with purchasing decisions. News
- See more All on Small business CRM
About Small business CRM
Learn about small business CRM software and midmarket CRM products in this topic section. Use these resources to learn how CRM software can benefit your small business or midmarket organization. Find out about the leading CRM software for small and medium-sized businesses (SMBs) and get up to date on the latest news about CRM in the SMB space. Get expert insight on Microsoft CRM small business software and find tips for implementing and managing software from Microsoft for SMBs. Compare and contrast various CRM products for a small business or medium-sized company, and find best practices for implementing, managing and maintaining midmarket CRM solutions and small business CRM software.