Small business CRM News
November 11, 2014
Saddled with ancient ERP and CRM systems, one company took the leap and implemented an all-in-one system.
October 30, 2014
Pegasystems mixes newly acquired technology into app; Act integrates sales automation, marketing into new version; Criteo expands marketing capabilities.
June 20, 2014
Salesforce.com's upgrade of its Desk.com application includes a new agent console, a mobile app and new reporting capabilities.
July 02, 2012
An emergency response software seller needed a little help tying a new CRM platform to its inventory and back end systems.
Small business CRM Get Started
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Learn the response to the sixth question in SearchCRM.com's exclusive VoIP call center quiz. Read the answer and more detailed information on contact center software and VoIP. Continue Reading
Customer-facing is an adjective used to describe a hardware or software product, technology, or anything that the customer of a business deals with directly. Continue Reading
Evaluate Small business CRM Vendors & Products
Weigh the pros and cons of technologies, products and projects you are considering.
Salesforce announced changes to Group Edition at Dreamforce 2015: SalesforceIQ for Small Business. What's the nature of the upgrade? Continue Reading
An expert says that SalesforceIQ finally gives SMBs a viable CRM-software-for-small-business alternative to costly enterprise editions of Salesforce. Continue Reading
HubSpot CRM is a free platform aimed at small- and medium-sized businesses that offers both basic and enhanced CRM tools to customer relations teams. Continue Reading
Manage Small business CRM
Learn to apply best practices and optimize your operations.
Companies may be seduced by IoT technology, but ROI for SMBs in particular will come from understanding how the data will be used first. Continue Reading
For the Internet of Things to be more than a buzzword, companies have to determine how they'll handle data volume and what IoT will help them achieve before they invest. Continue Reading
Up-front costs of a CRM system can be daunting at first, but the long-term benefits can justify the expenses -- if companies do their homework first. Continue Reading
Problem Solve Small business CRM Issues
We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.
If you’re having Microsoft CRM 4.0 performance problems, experts recommend following these specific guidelines. Continue Reading
Get tips for researching the background of small software vendors and learn how to find reputable CRM software vendors in this expert tip. Continue Reading
The bells and whistles of Siebel CRM seem impressive, but will a small business end up paying for lots of unused functions? Read expert Bill Band's advice here. Continue Reading