Social CRM and Web 2.0

Social CRM and Web 2.0 News

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Social CRM and Web 2.0 Get Started

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  • phygital

    Companies are seeking to combine physical and digital (phygital) communication channels and provide customers with a seamless experience. Continue Reading

  • customer engagement

    Customer engagement is the means by which a company forges a relationship with its customer base through advocacy and action on the part of customers. Continue Reading

  • brand ambassador

    A brand ambassador is a champion of a company's products and services, though this person often isn't a company employee. Continue Reading

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Evaluate Social CRM and Web 2.0 Vendors & Products

Weigh the pros and cons of technologies, products and projects you are considering.

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Manage Social CRM and Web 2.0

Learn to apply best practices and optimize your operations.

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Problem Solve Social CRM and Web 2.0 Issues

We’ve gathered up expert advice and tips from professionals like you so that the answers you need are always available.

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