Email Alerts
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Contact center outsourcing should offer social support, analyst says
Not every contact center outsourcer has a handle on social and mobile channels, according to a Constellation Research analyst. Feature
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Wine lovers use social media tools to foster an online community
The non-profit Guild of Sommeliers could teach big business a thing or two about building an online community. Feature
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Man-to-machine social networks take to the cloud
Salesforce.com showed connections between machines ranging from jet engines to coke machines and social networks. Jeff Kaplan discusses in this video. Video
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Ray Wang on Dreamforce, social trust and new products
Constellation Research's R "Ray" Wang discusses Salesforce.com's new product launches and the importance of trust to the social customer. Video
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Dreamforce 2012 conference coverage
Follow along with our editors and experts as they report and analyze Dreamforce 2012. Conference Coverage
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Dreamforce 2012 expected to focus on cloud marketing and sales issues
Dreamforce 2012 is expected to draw 70,000 people and will highlight Salesforce.com's cloud-based sales, services and marketing products. News
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Facebook ad spending continues despite big exits
Some companies are moving away from paid ads, but most look to Facebookâs youthful audience to close their accounts. Feature
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Are social CRM strategists falling for Tumblr?
Tumblr's role in the typical organization's social CRM strategy is still up for debate. Analysis
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Cautious middle managers avoiding social media
CRM consultant Denis Pombriant shares a surprising result from his recent survey: Some managers have reasons to steer clear of social media. Opinion
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ROI, budgets prevent companies' embrace of social media analytics
There might be a lot of buzz around social media analytics, but businesses have yet to invest or implement, according to a new TDWI survey. Feature