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How do I compare cloud CRM vendors?
Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs.Answer
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Ray Wang on Dreamforce, social trust and new products
Constellation Research's R "Ray" Wang discusses Salesforce.com's new product launches and the importance of trust to the social customer.Video
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911 software maker integrates Salesforce.com CRM with GP accounting
An emergency response software seller needed a little help tying a new CRM platform to its inventory and back end systems.News | 02 Jul 2012
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Searching for the right SaaS service-level agreement
Obtaining a service-level agreement with a SaaS provider requires asking some tough questions.News | 26 Jun 2012
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Salesforce.com folds Rypple HR into its ‘social enterprise’
Salesforce.com has completed the first integration between its HR software acquisition and its core CRM system, and one analyst thinks the technology holds lots of possibilities for the future.News | 15 Mar 2012
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Microsoft preps cloud ERP
Ahead of its Convergence business application show, Microsoft is talking ERP in the cloud, its internal use of SAP and the exploding SaaS HR software market.Blog | 16 Feb 2012
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Business applications cloud computing mega-guide
Learn about cloud computing with business applications, including SaaS, IaaS and PaaS, plus cloud storage, grid computing, cloud hosting, and private cloud.Mega-Guide
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Can you trust the cloud? Bill Band weighs in on cloud security
Many organizations are concerned about CRM cloud security. How much can you trust the cloud and what are the benefits?Ask the Expert
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Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems.News | 22 Dec 2011
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Cloud security concerns persist over multi-tenancy environments
Since Oracle announced its cloud plans, multi-tenancy has again become a concern. Should users be worried? Cloud expert Jeff Kaplan pulls the truth about cloud security out of the fog.Ask the Expert
- VIEW MORE ON : Evaluating SaaS
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EMC integrates M2M with Salesforce, Oracle and SAP dive in
Some large organizations have had success integrating machine to machine data with their enterprise apps, but there are hurdles, according to attendees at the Axeda conference.Blog | 07 Jun 2012
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Marketing group tidies up data migration mess in Salesforce launch
AMA Boston, a nonprofit marketer’s organization, deployed Salesforce.com and shares its tips on data migration, data hygiene and a sound implementation.Opinion
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SaaS dominates the cloud
Private clouds and infrastructure as a service get plenty of the attention, but when it comes to deployments, research shows most users are focused on software as a service.News | 01 Feb 2012
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Salesforce.com rebuilds Assistly into Desk.com, a help desk for SMBs
Salesforce.com has turned its acquisition of Assistly into a new customer service application, targeted specifically at the SMB market.News | 31 Jan 2012
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Business applications cloud computing mega-guide
Learn about cloud computing with business applications, including SaaS, IaaS and PaaS, plus cloud storage, grid computing, cloud hosting, and private cloud.Mega-Guide
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Social, acquisitions, CEM topped CRM news in 2011
In 2011, CRM professionals were faced with acquisitive vendors, a social tidal wave, a push for mobile computing and the never-ending demands for better, faster customer management systems.News | 22 Dec 2011
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CRM Idol: An insider’s look at the judging process
Industry consultant and CRM Idol judge Denis Pombriant shares his thoughts on the evaluation process that picked the top new CRM applications in the market.News | 08 Nov 2011
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Column: Assessing Salesforce.com’s application development platforms
Salesforce.com may have focused on the social enterprise at Dreamforce, but its cloud-based programming tools are grabbing customer’s attention, too.News | 27 Sep 2011
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SAP, Oracle follow in Microsoft, Salesforce.com's footsteps with PaaS
SAP has revealed its plans for a NetWeaver-based PaaS, now word has it Oracle is readying its own for OpenWorld. Is PaaS reaching maturity?Blog | 27 Sep 2011
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Salesforce.com ramps up plans for CRM data integration
Salesforce.com has big plans for social customer profiles, but it might take a whiole for this concept of CRM data integration to fully translate into reality.News | 20 Sep 2011
- VIEW MORE ON : SaaS implementation
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Sage CRM
Sage CRM is a line of software products for customer relationship management in the small-to-medium size business market.Definition
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How do I compare cloud CRM vendors?
Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs.Answer
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911 software maker integrates Salesforce.com CRM with GP accounting
An emergency response software seller needed a little help tying a new CRM platform to its inventory and back end systems.News | 02 Jul 2012
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Searching for the right SaaS service-level agreement
Obtaining a service-level agreement with a SaaS provider requires asking some tough questions.News | 26 Jun 2012
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EMC integrates M2M with Salesforce, Oracle and SAP dive in
Some large organizations have had success integrating machine to machine data with their enterprise apps, but there are hurdles, according to attendees at the Axeda conference.Blog | 07 Jun 2012
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Salesforce opens new channels with Chatter
Denis Pombriant sees Salesforce.com's new screen sharing and instant messaging features as long-overdue changes to front office collaboration.Opinion
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Salesforce.com folds Rypple HR into its ‘social enterprise’
Salesforce.com has completed the first integration between its HR software acquisition and its core CRM system, and one analyst thinks the technology holds lots of possibilities for the future.News | 15 Mar 2012
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SaaS e-commerce IPO takes off
Demandware, a SaaS e-commerce platform, had a banner day on Wall Street. Here is a look through new media journalism tool Storify at what happened during its debut.News | 15 Mar 2012
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Microsoft preps cloud ERP
Ahead of its Convergence business application show, Microsoft is talking ERP in the cloud, its internal use of SAP and the exploding SaaS HR software market.Blog | 16 Feb 2012
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Microsoft makes mobile move with next CRM release
Microsoft next release of Dynamics CRM includes a new mobile module, offering native support for most mobile devices. It also adds new social, compliance and reporting features.News | 06 Feb 2012
- VIEW MORE ON : SaaS vendors
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How do I compare cloud CRM vendors?
Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs.Answer
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Oracle and Salesforce make play for social CRM platforms
The CRM heavyweights bought up a handful of social CRM start ups this month and it should convince CRM buyers to invest in the technology themselves, analysts said.News | 08 Jun 2012
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Salesforce opens new channels with Chatter
Denis Pombriant sees Salesforce.com's new screen sharing and instant messaging features as long-overdue changes to front office collaboration.Opinion
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Mobile CRM apps aim to connect smartphones, contact centers
Customers won’t start from scratch with new mobile app “bridge” programs that transfer their information to contact centers.News | 03 May 2012
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IBM’s plans are in Tealeaf with purchase of CEM analytics firm
IBM is strengthening its CRM footing with the acquisition of Tealeaf Technology.News | 02 May 2012
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Salesforce.com folds Rypple HR into its ‘social enterprise’
Salesforce.com has completed the first integration between its HR software acquisition and its core CRM system, and one analyst thinks the technology holds lots of possibilities for the future.News | 15 Mar 2012
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SaaS e-commerce IPO takes off
Demandware, a SaaS e-commerce platform, had a banner day on Wall Street. Here is a look through new media journalism tool Storify at what happened during its debut.News | 15 Mar 2012
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Microsoft preps cloud ERP
Ahead of its Convergence business application show, Microsoft is talking ERP in the cloud, its internal use of SAP and the exploding SaaS HR software market.Blog | 16 Feb 2012
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SaaS dominates the cloud
Private clouds and infrastructure as a service get plenty of the attention, but when it comes to deployments, research shows most users are focused on software as a service.News | 01 Feb 2012
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Business applications cloud computing mega-guide
Learn about cloud computing with business applications, including SaaS, IaaS and PaaS, plus cloud storage, grid computing, cloud hosting, and private cloud.Mega-Guide
- VIEW MORE ON : SaaS market trends
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How do I compare cloud CRM vendors?
Expert Denis Pombriant explains what companies need to consider to ensure they select the best cloud CRM software for their needs.Answer
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Searching for the right SaaS service-level agreement
Obtaining a service-level agreement with a SaaS provider requires asking some tough questions.News | 26 Jun 2012
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Business applications cloud computing mega-guide
Learn about cloud computing with business applications, including SaaS, IaaS and PaaS, plus cloud storage, grid computing, cloud hosting, and private cloud.Mega-Guide
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Can you trust the cloud? Bill Band weighs in on cloud security
Many organizations are concerned about CRM cloud security. How much can you trust the cloud and what are the benefits?Ask the Expert
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Was 2011 the year of ‘peak software’?
Two recent headlines have columnist Denis Pombriant pondering the future of licensed software and the future of interactions both person-to-person and business-to-business.Column | 23 Dec 2011
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Salesforce.com aims social collaboration tool at financial firms
With the upcoming release of Chatter auditing capabilities, Salesforce.com hopes to make the social collaboration tool more appealing to financial services firms and boost its overall market lead.News | 15 Nov 2011
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Oracle-RightNow: Expert reactions and the Cloud Services Agreement
There's plenty of reaction about Oracle's $1.4 billion acquisition of RightNow, but its impact on licensing might be the most important.Blog | 26 Oct 2011
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Column: Assessing Salesforce.com’s application development platforms
Salesforce.com may have focused on the social enterprise at Dreamforce, but its cloud-based programming tools are grabbing customer’s attention, too.News | 27 Sep 2011
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Is benchmarking data the next big step for SaaS?
SaaS companies collect a wealth of information from their customers. Isn't about time they started sharing it? NetSuite plans to.Blog | 08 Sep 2011
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Salesforce Sandbox outage raises concerns about SLAs and SaaS testing
Salesforce.com's sandbox environment went down for six days last week. Does that impact your company's SLA with the company? Many are unsure.News | 01 Sep 2011
- VIEW MORE ON : SaaS and cloud costs