CRM / Call Center Topics:
Upgrading CRM software
Upgrading CRM software can be a complex endeavor. Learn about building a business case for a CRM upgrade and measuring ROI in this topic section. Read advice on choosing a consultant for a CRM upgrade and how to prepare users for the process. Discover how to conduct a CRM system and process audit to decide if the time is right for an upgrade. Find best practices for an upgrade and learn how to handle change management aspects following an upgrade. Read the latest news on CRM product upgrades, vendor consolidation and support costs. In this section you'll also find software demonstrations of new products from top vendors like Siebel, Oracle, SAP, RightNow, NetSuite and Salesforce.com. Learn the benefits of specific vendors, read upgrade case studies and learn tips for upgrading CRM software products from specific vendors. Also discover best practices for upgrading or migrating to Software as a Service (SaaS) or on-demand CRM. Find the resources you need to make the right decisions about upgrading here.
News:
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Oracle's CRM roadmap includes running Siebel in Outlook, social CRM
13 Oct 2009
News - Oracle executives outlined the company's plans for CRM in the coming year, including a REST API, running Siebel in Outlook out of the box and social data mining.
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Building a business case for a CRM upgrade can ensure ROI
07 Apr 2009
Article - Most businesses are hip to the idea that deploying CRM demands a carefully planned business case, but organizations can benefit from building a case for a CRM upgrade as well.
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Oracle enhances Siebel CRM software, tinkers with gadgets
12 Nov 2008
Article - Oracle has issued its second release of Siebel CRM software since acquiring the company and is throwing in some free gadgets.
Expert Technical Advice:
1 - 3 of 26CRM Upgrading CRM software Experts
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- Ivan Kurtev, CRM Product Specialist, Green Beacon Solutions
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Weighing benefits, risks of upgrading Oracle CRM in a down economy
Ask the Expert - What are the risks of upgrading Oracle CRM in a down economy? Read risk assessment tips from Forrester Research and help determine how long it will take to get ROI from an Oracle CRM upgrade.
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What are the SAP enhancement packages for SAP CRM?
Ask the Expert - Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 customers.
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Integrating SAP CRM 3.0 and SAP ECC 6.0
Ask the Expert - Find out if it's possible to run SAP CRM 3.0 and SAP ECC 6.0 simultaneously in this expert tip. Learn about SAP R/3 plug-ins available in SAP ECC 6.0.
Reference & Learning:
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Five best practices for working with CRM consultants
Special Report - Working with a CRM consultant can be challenging, but qualified consultants are a valuable asset for a CRM implementation or upgrade project. We've outlined five best practices to help you form successful relationships with your CRM consultants and...
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Microsoft Dynamics CRM 4.0: Special report
Special Report - In this Microsoft CRM special report, we've compiled the latest news and information on Microsoft Dynamics CRM 4.0. Browse recent headlines, expert advice, podcasts and screencasts and read exclusive coverage from Microsoft Convergence 2008.
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CRM software upgrades: Building a business case
Building a business case - Contributor and expert Richard Smith explains how to build a business case for a CRM software upgrade. Find out about the key points of an upgrade business case, including justifying the upgrade, the related financial implications and building a...
Downloads:
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Basic best practices for a CRM upgrade
Podcast - Listen to this podcast with Richard Smith for best practices during a CRM upgrade, with tips on training software users, using a partner or consultant and shopping around for CRM vendors.
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