Upgrading CRM software

• Oracle's CRM roadmap includes running Siebel in Outlook, social CRM 13 Oct 2009

  News - Oracle executives outlined the company's plans for CRM in the coming year, including a REST API, running Siebel in Outlook out of the box and social data mining.

• Building a business case for a CRM upgrade can ensure ROI 07 Apr 2009

  Article - Most businesses are hip to the idea that deploying CRM demands a carefully planned business case, but organizations can benefit from building a case for a CRM upgrade as well.

• Oracle enhances Siebel CRM software, tinkers with gadgets 12 Nov 2008

  Article - Oracle has issued its second release of Siebel CRM software since acquiring the company and is throwing in some free gadgets.

VIEW ALL News ON Upgrading CRM software

• Weighing benefits, risks of upgrading Oracle CRM in a down economy

  Ask the Expert - What are the risks of upgrading Oracle CRM in a down economy? Read risk assessment tips from Forrester Research and help determine how long it will take to get ROI from an Oracle CRM upgrade.

• What are the SAP enhancement packages for SAP CRM?

  Ask the Expert - Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 customers.

• Integrating SAP CRM 3.0 and SAP ECC 6.0

  Ask the Expert - Find out if it's possible to run SAP CRM 3.0 and SAP ECC 6.0 simultaneously in this expert tip. Learn about SAP R/3 plug-ins available in SAP ECC 6.0.

VIEW ALL Expert Technical Advice ON Upgrading CRM software

• Five best practices for working with CRM consultants

  Special Report - Working with a CRM consultant can be challenging, but qualified consultants are a valuable asset for a CRM implementation or upgrade project. We've outlined five best practices to help you form successful relationships with your CRM consultants and...

• Microsoft Dynamics CRM 4.0: Special report

  Special Report - In this Microsoft CRM special report, we've compiled the latest news and information on Microsoft Dynamics CRM 4.0. Browse recent headlines, expert advice, podcasts and screencasts and read exclusive coverage from Microsoft Convergence 2008.

• CRM software upgrades: Building a business case

  Building a business case  - Contributor and expert Richard Smith explains how to build a business case for a CRM software upgrade. Find out about the key points of an upgrade business case, including justifying the upgrade, the related financial implications and building a...

VIEW ALL Reference & Learning ON Upgrading CRM software

• Basic best practices for a CRM upgrade

  Podcast - Listen to this podcast with Richard Smith for best practices during a CRM upgrade, with tips on training software users, using a partner or consultant and shopping around for CRM vendors.

VIEW ALL Downloads ON Upgrading CRM software