Upgrading CRM software

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About Upgrading CRM software

Upgrading CRM software can be a complex endeavor. Learn about building a business case for a CRM upgrade and measuring ROI in this topic section. Read advice on choosing a consultant for a CRM upgrade and how to prepare users for the process. Discover how to conduct a CRM system and process audit to decide if the time is right for an upgrade. Find best practices for an upgrade and learn how to handle change management aspects following an upgrade. Read the latest news on CRM product upgrades, vendor consolidation and support costs. In this section you'll also find software demonstrations of new products from top vendors like Siebel, Oracle, SAP, RightNow, NetSuite and Salesforce.com. Learn the benefits of specific vendors, read upgrade case studies and learn tips for upgrading CRM software products from specific vendors. Also discover best practices for upgrading or migrating to Software as a Service (SaaS) or on-demand CRM. Find the resources you need to make the right decisions about upgrading here.