New & Notable
Upgrading CRM software News
June 11, 2014
A new app integrates Google Drive with Salesforce, and other CRM news.
March 20, 2014
Companies are turning to CRM to build new customer-facing applications. Does this kind of CRM development save time and money?
May 23, 2012
Mohegan Sun's new CRM software platform aims to connect with customers, reduce agent churn and overhaul the sales force.
May 02, 2012
IBM is strengthening its CRM footing with the acquisition of Tealeaf Technology.
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In this Microsoft CRM special report, we've compiled the latest news and information on Microsoft Dynamics CRM 4.0. Browse recent headlines, expert advice, podcasts and screencasts and read exclusive coverage from Microsoft Convergence 2008. Continue Reading
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Good CSRs offering good customer service used to be enough for a contact center. But, today, facilities need to dump legacy technology to stay ahead. Continue Reading
As companies seek to develop more mature multichannel communication strategies, upgrading contact center infrastructure has become a top concern. Continue Reading
Mobile customer relationship management software can benefit a variety of workers and industries. So, why is mobile CRM slow to take off? Continue Reading
Manage Upgrading CRM software
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True innovators recognize that customer engagement is at the heart of successful customer service. Continue Reading
Companies need to be ready to interact with customers via many different contact points to foster better engagement. Continue Reading
Put the voice of customers at the center of what defines a meaningful customer experience. Don't get distracted by the capabilities of the technology. Continue Reading
Problem Solve Upgrading CRM software Issues
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Expert Denis Pombriant encourages companies to experiment with free software to get started with social listening. Continue Reading
Analysts say SAP unveiled SAP Rapid Deployment in response to complaints about cost overruns and shelfware and to stop defections to SaaS competitors like Salesforce.com. Continue Reading
Wondering how to customize and configure Microsoft CRM to meet your organizations’ business needs? Find out how to use Microsoft Dynamics CRM Help to easily make these changes. Continue Reading