CRM / Call Center Topics:
Upgrading CRM software
Upgrading CRM software can be a complex endeavor. Learn about building a business case for a CRM upgrade and measuring ROI in this topic section. Read advice on choosing a consultant for a CRM upgrade and how to prepare users for the process. Discover how to conduct a CRM system and process audit to decide if the time is right for an upgrade. Find best practices for an upgrade and learn how to handle change management aspects following an upgrade. Read the latest news on CRM product upgrades, vendor consolidation and support costs. In this section you'll also find software demonstrations of new products from top vendors like Siebel, Oracle, SAP, RightNow, NetSuite and Salesforce.com. Learn the benefits of specific vendors, read upgrade case studies and learn tips for upgrading CRM software products from specific vendors. Also discover best practices for upgrading or migrating to Software as a Service (SaaS) or on-demand CRM. Find the resources you need to make the right decisions about upgrading here.
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How to ensure CRM implementation success
Answer - Find out what taking on a new on-premise or SaaS CRM product entails, and what the benchmarks and best practices are for a CRM implementation success.
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Weighing benefits, risks of upgrading Oracle CRM in a down economy
Ask the Expert - What are the risks of upgrading Oracle CRM in a down economy? Read risk assessment tips from Forrester Research and help determine how long it will take to get ROI from an Oracle CRM upgrade.
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What are the SAP enhancement packages for SAP CRM?
Ask the Expert - Get the basics about the SAP enhancement packages available for SAP CRM customers. Learn about SAP's EHP strategy and how it impacts SAP CRM 7.0 customers.
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Integrating SAP CRM 3.0 and SAP ECC 6.0
Ask the Expert - Find out if it's possible to run SAP CRM 3.0 and SAP ECC 6.0 simultaneously in this expert tip. Learn about SAP R/3 plug-ins available in SAP ECC 6.0.
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Six Microsoft accelerators for Dynamics CRM 4.0
Ask the Expert - In this Q&A, learn more about the current list of Microsoft accelerators available for Microsoft Dynamics CRM 4.0 and get tips for deploying them within CRM.
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Working with multiple Microsoft CRM instances and security roles
Ask the Expert - Get tips for working with two Microsoft CRM instances on the same domain and learn about Microsoft CRM security roles in CRM 3.0 in this expert tip.
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Should we upgrade to Microsoft CRM 4.0?
Ask the Expert - Is Microsoft CRM 4.0 worth upgrading? Find out in this expert response from Richard Smith.
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Tips for migrating from Salesforce.com to Microsoft CRM
Ask the Expert - When migrating from Salesforce.com to Microsoft CRM, it is important to consider data cleansing and conversion, application configuration, customization and reporting.
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Measuring ROI for a CRM upgrade
Ask the Expert - In this tip, learn how to measure the ROI of a CRM upgrade and how to analyze net tangible benefits, intangible benefits and risk.
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Conducting a CRM system and process audit
Ask the Expert - Expert Paul Greenberg offers advice on conducting an audit of CRM systems and processes.
CRM Solutions presents Upgrading CRM software research, webcasts and Upgrading CRM software news articles