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Upgrading CRM software

X2 Engine founder says CRM systems are fat and bloated

SugarCRM co-founder John Roberts discusses some of today's greatest CRM challenges and his new company, X2Engine.
Mohegan Sun bets big on Infor CRM

Mohegan Sun's new CRM software platform aims to connect with customers, reduce agent churn and overhaul the sales force.
IBM’s plans are in Tealeaf with purchase of CEM firm

IBM is strengthening its CRM footing with the acquisition of Tealeaf Technology.
Retailer personalizes its service with mobile CRM

Harry Rosen, a high-end clothing retailer, won a Gartner’s CRM award for the way it uses mobile CRM in its stores, running CRM on smartphones and tablets.

Upgrading CRM software

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Change management aspects of a CRM upgrade

According to research by Forrester, a change management officer can help manage a CRM upgrade. Learn more in this tip. Ask the Expert
CRM application upgrade decision checklist based on business needs

Learn how a decision checklist can help you decide if a CRM upgrade meets your business needs. Ask the Expert
Using CRM strategy consulting to prepare for Oracle Fusion

Bill Band recommends that Oracle CRM users use consulting to prepare for Oracle Fusion. Learn more in this tip. Ask the Expert
How will Oracle Fusion bring together Oracle CRM, Siebel CRM and PeopleSoft CRM?

Oracle's Fusion project can be confusing. Bill Band answers a question concerning what products and functionality will be maintained moving forward in this expert tip. Ask the Expert

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