CRM / Call Center Topics:
Upgrading CRM software
Upgrading CRM software can be a complex endeavor. Learn about building a business case for a CRM upgrade and measuring ROI in this topic section. Read advice on choosing a consultant for a CRM upgrade and how to prepare users for the process. Discover how to conduct a CRM system and process audit to decide if the time is right for an upgrade. Find best practices for an upgrade and learn how to handle change management aspects following an upgrade. Read the latest news on CRM product upgrades, vendor consolidation and support costs. In this section you'll also find software demonstrations of new products from top vendors like Siebel, Oracle, SAP, RightNow, NetSuite and Salesforce.com. Learn the benefits of specific vendors, read upgrade case studies and learn tips for upgrading CRM software products from specific vendors. Also discover best practices for upgrading or migrating to Software as a Service (SaaS) or on-demand CRM. Find the resources you need to make the right decisions about upgrading here.
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Oracle's CRM roadmap includes running Siebel in Outlook, social CRM
13 Oct 2009
News - Oracle executives outlined the company's plans for CRM in the coming year, including a REST API, running Siebel in Outlook out of the box and social data mining.
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Building a business case for a CRM upgrade can ensure ROI
07 Apr 2009
Article - Most businesses are hip to the idea that deploying CRM demands a carefully planned business case, but organizations can benefit from building a case for a CRM upgrade as well.
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Oracle enhances Siebel CRM software, tinkers with gadgets
12 Nov 2008
Article - Oracle has issued its second release of Siebel CRM software since acquiring the company and is throwing in some free gadgets.
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Home Shopping Network gets ROI from a Siebel 8.0 upgrade
07 Oct 2008
Article - Savings in maintenance and hardware costs were enough to convince the Home Shopping Network to upgrade from Siebel 6.2 to 8.0, but it was not an easy project.
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Oracle adds single-tenant option to CRM On Demand
19 Feb 2008
Article - Oracle is making its on-demand CRM application available in a single-tenant environment, providing users with compliance or security concerns their own database.
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Microsoft releases CRM 4.0, gears up for 2008, competition
18 Dec 2007
Article - As CRM buyers look to consolidate, replace or install CRM, Microsoft is banking on usability and multi-tenancy in 2008. Yet users should take care which companies they buy from.
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Some CRM users happy to wait for Fusion
03 Dec 2007
Article - Some Oracle CRM users are content to wait for Oracle's Fusion timeline, but they should still monitor the long-term roadmap, according to Forrester analyst Bill Band.
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Disney details its CRM upgrade to Siebel 8.0
20 Nov 2007
Article - Walt Disney Parks and Resorts is one of the earliest companies to make the move to Siebel 8.0. Its IT recommends going slow.
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Oracle rolls out CRM features ahead of OpenWorld
08 Nov 2007
Article - Oracle released PeopleSoft and Siebel mobile features and an upgrade to its hosted contact center technology ahead of its annual user conference.
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Blackboard provides a lesson in CRM upgrades
28 Sep 2007
Article - Upgrading their CRM system to PeopleSoft 9 went smoothly for the online learning software company despite the rising complexity of upgrades.
CRM Solutions presents Upgrading CRM software research, webcasts and Upgrading CRM software news articles