Upgrading CRM software

Upgrading CRM software can be a complex endeavor. Learn about building a business case for a CRM upgrade and measuring ROI in this topic section. Read advice on choosing a consultant for a CRM upgrade and how to prepare users for the process. Discover how to conduct a CRM system and process audit to decide if the time is right for an upgrade. Find best practices for an upgrade and learn how to handle change management aspects following an upgrade. Read the latest news on CRM product upgrades, vendor consolidation and support costs. In this section you'll also find software demonstrations of new products from top vendors like Siebel, Oracle, SAP, RightNow, NetSuite and Salesforce.com. Learn the benefits of specific vendors, read upgrade case studies and learn tips for upgrading CRM software products from specific vendors. Also discover best practices for upgrading or migrating to Software as a Service (SaaS) or on-demand CRM. Find the resources you need to make the right decisions about upgrading here.

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  • Five best practices for working with CRM consultants

    Special Report - Working with a CRM consultant can be challenging, but qualified consultants are a valuable asset for a CRM implementation or upgrade project. We've outlined five best practices to help you form successful relationships with your CRM consultants and...

  • Microsoft Dynamics CRM 4.0: Special report

    Special Report - In this Microsoft CRM special report, we've compiled the latest news and information on Microsoft Dynamics CRM 4.0. Browse recent headlines, expert advice, podcasts and screencasts and read exclusive coverage from Microsoft Convergence 2008.

  • CRM software upgrades: Building a business case

    Building a business case  - Contributor and expert Richard Smith explains how to build a business case for a CRM software upgrade. Find out about the key points of an upgrade business case, including justifying the upgrade, the related financial implications and building a...

  • NetSuite CRM demonstration screencast

    CRM Software Demos - This screencast offers a brief demonstration of NetSuite's CRM software.

  • Oracle Siebel On Demand CRM demonstration screencast

    CRM Software Demos - This brief screencast provides a demonstration of Oracle's Siebel CRM On Demand software.

  • SAP CRM 2006s demonstration screencast

    CRM Software Demos - The screencast provides a demo of SAP's 2006s CRM product.

  • Salesforce.com CRM demonstration screencast

    CRM Software Demos - This screencast features a brief demo of Salesforce.com's CRM software.

  • Siebel 8 CRM software demonstration screencast

    CRM Software Demos - This brief screencast demos Oracle's Siebel CRM software version 8.

  • Auditing your CRM software

    Chapter Download Library - This chapter gives decision-makers practical insight for planning, designing, and deploying CRM systems that deliver on their promises -- and for avoiding the pitfalls that cause so many CRM implementations to fail. You'll find ways to audit your CRM...

See also -Topics Related to Upgrading CRM:

ROI, Implementation, Industry news, Strategies, Web 2.0