CRM / Call Center Topics:
Vertical CRM software
Get industry-specific CRM software resources in this topic section, and discover best practices for implementing, managing and using vertical CRM software in your organization. These resources will help you uncover which CRM vendors are creating vertical market software and industry-specific CRM software. Learn about Salesforce.com's vertical software and find out what sales force automation (SFA) software is available for vertical industries. Get the latest news and information on CRM software for the insurance industry, CRM technology implemented in government organizations and manufacturing software solutions. Test your knowledge on CRM in financial organizations with the CRM for financial services quiz. Find valuable industry-specific resources to help optimize CRM in your organization.
News:
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U.S. CIO joins DOD in backing SaaS for government
Voices of CRM blog
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15 Sep 2009
News - A new site for SaaS applications for government agencies and certification for one SaaS vendor by the DOD are helping reassure CRM buyers about SaaS security and reliability.
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Government warming to on-demand CRM
07 Sep 2007
Article - Advances in security and integration, as well as general acceptance of the model, has public agencies turning to Software as a Service.
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Government looks to CRM with Citizen Relationship Management
17 Aug 2007
Article - Government agencies are beginning to embrace business concepts and are increasingly turning to CRM to modernize legacy systems and treat citizens as customers.
Expert Technical Advice:
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Salesforce automation in vertical industries
Ask the Expert - Learn why SFA software is not being customized by industry and why the secrets to SFA adoption have very little to do with industry specificity in this expert tip by Liz Roche.
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SAP CRM or SAS for a manufacturing company?
Ask the Expert - Learn about evaluating CRM for manufacturing in this tip from Paul Greenberg.
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Industry-specific CRM software: Siebel adds value
Tip - Siebel offers industry-specific CRM software, and promises more functionality in version 7.7.
Reference & Learning:
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Vertical industry CRM: Special report
Special Report - In this vertical industry CRM special report, we've compiled popular news articles and case studies on implementing, managing and maintaining CRM in vertical industries. Learn about how CRM vendors are adapting their tools for specific industries....
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CRM for financial services quiz
Quiz - Test your knowledge of CRM for financial services here. This quiz features questions on how vertical CRM is changing the industry and how many financial institutions are having success with CRM.
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CRM for financial services quiz answers
Quiz - Looking for answers to SearchCRM.com's quiz on financial services? Read the answers plus detailed information from our most popular news articles on industry-specific CRM here.
CRM Solutions presents Vertical CRM software research, webcasts and Vertical CRM software news articles