CRM / Call Center Topics:
Vertical CRM software
Get industry-specific CRM software resources in this topic section, and discover best practices for implementing, managing and using vertical CRM software in your organization. These resources will help you uncover which CRM vendors are creating vertical market software and industry-specific CRM software. Learn about Salesforce.com's vertical software and find out what sales force automation (SFA) software is available for vertical industries. Get the latest news and information on CRM software for the insurance industry, CRM technology implemented in government organizations and manufacturing software solutions. Test your knowledge on CRM in financial organizations with the CRM for financial services quiz. Find valuable industry-specific resources to help optimize CRM in your organization.
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Salesforce automation in vertical industries
Ask the Expert - Learn why SFA software is not being customized by industry and why the secrets to SFA adoption have very little to do with industry specificity in this expert tip by Liz Roche.
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SAP CRM or SAS for a manufacturing company?
Ask the Expert - Learn about evaluating CRM for manufacturing in this tip from Paul Greenberg.
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Industry-specific CRM software: Siebel adds value
Tip - Siebel offers industry-specific CRM software, and promises more functionality in version 7.7.
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Is Siebel tailor made for manufacturing?
Tip - Siebel has the functional edge, but SAP has a big back-office base in the manufacturing industry.
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Automated backups are 'on the money' for financial services firm
Tip - Automated backups are 'on the money' for Cramer Rosenthal McGlynn, LLC.
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