CRM / Call Center Topics:
Vertical CRM software
Get industry-specific CRM software resources in this topic section, and discover best practices for implementing, managing and using vertical CRM software in your organization. These resources will help you uncover which CRM vendors are creating vertical market software and industry-specific CRM software. Learn about Salesforce.com's vertical software and find out what sales force automation (SFA) software is available for vertical industries. Get the latest news and information on CRM software for the insurance industry, CRM technology implemented in government organizations and manufacturing software solutions. Test your knowledge on CRM in financial organizations with the CRM for financial services quiz. Find valuable industry-specific resources to help optimize CRM in your organization.
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U.S. CIO joins DOD in backing SaaS for government
Voices of CRM blog
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15 Sep 2009
News - A new site for SaaS applications for government agencies and certification for one SaaS vendor by the DOD are helping reassure CRM buyers about SaaS security and reliability.
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Government warming to on-demand CRM
07 Sep 2007
Article - Advances in security and integration, as well as general acceptance of the model, has public agencies turning to Software as a Service.
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Government looks to CRM with Citizen Relationship Management
17 Aug 2007
Article - Government agencies are beginning to embrace business concepts and are increasingly turning to CRM to modernize legacy systems and treat citizens as customers.
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CRM: Financial services firms take a fresh look
05 Apr 2007
Article - Consolidation in the financial services industry and stringent regulations are driving institutions to improve processes with CRM. Analysts don't expect that to change anytime soon.
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CRM for financial services: Top five headlines
04 Apr 2007
Article - Get the top headlines on CRM for financial services here. Find out more about the top news about CRM and its place in this vertical industry.
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Salesforce.com makes financial services push
28 Feb 2007
Article - With a new wealth management edition and a 25,000-seat deal at Merrill Lynch, Salesforce.com is committing to one of CRM's biggest verticals.
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mySAP CRM replaces Vantive at manufacturing firm
31 Jan 2007
Article - Bowe, Bell + Howell selected mySAP CRM to replace an old Vantive system thanks to a site visit and the promise of integrating GPS.
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Sage pays up for financial services firm
destinationCRM
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05 Dec 2006
News - Targeting financial services and brokerage firms, Sage has purchased the intellectual property of VerticalFalls Software and will bundle its financial tools with ACT!.
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Amidst CRM consolidation, vertical applications shine
21 Nov 2006
Article - Siebel dominates many of the vertical CRM markets, but some companies are selecting best-of-breed software even as they're being swallowed up by the major vendors.
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Oracle and SAP's vertical CRM battle a narrow one
19 Oct 2006
Article - The fight for vertical CRM expertise rages on, but SAP and Siebel are going mostly against best-of-breed and homegrown tools, not each other, with some important exceptions.
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