CRM / Call Center Topics:
Web 2.0 and CRM
Learn about Web 2.0 and CRM in this topic section. Read the latest Web 2.0 news and find out which CRM vendors are adding Web 2.0 technology to their CRM software suites. Find Web 2.0 CRM software that fits your business needs. Get expert advice about Web 2.0 in the call center and learn how Web 2.0 is impacting the CRM software market. Take a quiz on Web 2.0 and CRM and find out how Web 2.0 tools can be used for strategic Internet marketing.
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Three ways to track customer complaints and feedback
Ask the Expert - Expert Don Peppers names three ways companies can track customer complaints and obtain customer feedback in this tip.
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Oracle's social CRM strategy and the future of CRM
Ask the Expert - Find out how Oracle's social CRM applications and recent innovations are shaping the future of CRM.
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Oracle CRM On Demand: Improvements and Web 2.0 functionality
Ask the Expert - Learn about the new usability, productivity and social networking features in Oracle CRM On Demand.
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Updating your call center employee training program
Ask the Expert - Experts Don Peppers and Martha Rogers give tips on creating a call center employee training program that will captivate a mix of audiences.
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