Web 2.0 and CRM

Learn about Web 2.0 and CRM in this topic section. Read the latest Web 2.0 news and find out which CRM vendors are adding Web 2.0 technology to their CRM software suites. Find Web 2.0 CRM software that fits your business needs. Get expert advice about Web 2.0 in the call center and learn how Web 2.0 is impacting the CRM software market. Take a quiz on Web 2.0 and CRM and find out how Web 2.0 tools can be used for strategic Internet marketing.

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  • How to use Web 2.0 technology for customer service, marketing, sales

    Special Report - As more customers head to the Web to review products, make purchases and find information, forward-thinking companies need to learn how to leverage Web 2.0 to stay competitive. Here are a few ways you can use Web 2.0 technologies to improve your customer...

  • Consumer and enterprise mashups

    Chapter Download - Learn about the various types of mashups and the difference between consumer mashups and enterprise mashups. You'll also learn about potential sources for mashup data.

  • The emergence of Web 2.0 and mashups

    Chapter Download - Get an overview of Web 2.0 and mashups and learn about Enterprise 2.0 and RSS and Atom formats in this chapter excerpt. Discover the definition of mashup.

  • The mashup and the user

    Chapter Download - Learn about the mashup and the user and the future of enterprise mashups. Discover the benefits to using mashups in your organization and find out about the fragility score.

  • Using mashups and SOA, EAI

    Chapter Download - Learn about mashups and SOA, mashups and enterprise application integration and how mashups can be used in the corporate portal. Also, discover the impact mashups can have on the long tail.

  • The top Web 2.0 technology news headlines

    Special Report - Everyone's talking about Web 2.0 technology these days, but what does all the buzz mean for CRM? We've gathered these Web 2.0 technology news headlines to help you get up to date on the latest Web 2.0 technology news and trends. Also find out what the...

  • The top 10 CRM news headlines of 2008

    Special Report - As we look back at the top CRM news in 2008, issues like CRM 2.0, on-demand and mobile CRM made big headlines. Companies also began looking for ways to cut costs on technology and become more customer-centric as the U.S. economy went into a recession,...

  • The top 10 CRM terms and buzzwords of 2008

    Top Buzzwords - 2008 was a big year for Web 2.0 tools, social CRM applications and analytics technology, as companies increasingly focused on the "voice of the customer" and on becoming more customer-centric. Browse our collection of the hottest CRM definitions and...

  • Strategic Internet marketing tutorial

    Special Report - In order to develop a strategic Internet marketing plan, marketers need to understand where their customers and potential customers are going for information. In today's marketplace, many customers are using the Internet to make purchases, read customer...

  • Top 10 CRM definitions and buzzwords of 2007

    Top Buzzwords - 2007 was a big year for wireless technology, Web-based applications and the customer experience, as organizations focused on cutting costs, adopting new technology and expanding their customer base. Browse our collection of the hottest CRM definitions...

See also -Topics Related to Web 2.0:

ROI, Implementation, Industry news, Strategies, Upgrading CRM