Contact Center -- Hosted contact center
Gold Award:
CommercialWare OrderMotion 8.0
For many SMBs, the cost and maintenance of contact center technology is daunting. However, the growing importance of a high quality contact center as the communications hub has made it essential – anything less could be ruinous for a business. Therein lies the problem. Many SMBs – can't afford the "best" contact center technology, but can't survive without it. Enter the hosted contact center, which has been able to provide SMBs with comprehensive contact center features at a much lower cost.
According to our judges, this year's winner CommercialWare's OrderMotion, "provides SMB's with a comprehensive package that efficiently simplifies back-office functions for tracking and fulfilling orders regardless of channels -- Web, e-mail, phone, mail, or fax -- providing true value to the user." In addition, OrderMotion has partnered with Yahoo, Amazon and MonsterCommerce to enable its customers to extend their online presence and reach a wider audience. Finally, OrderMotion has also taken steps to shore up its security with end-to-end encryption and multiple system redundancies in security, data protection and reliability.
Monthly subscriptions range from $199 (basic) to $2,499 for (enterprise) plus 20-65 cents per order based on volume.