Customer Data Integration
Gold Award:
Siperian Hub XS
The focus on customer data integration (CDI) is stronger than it's ever been, and with good reason. Comprehensive customer data is the foundation to any organization's business and essential to any growing organization. In many cases, however, customer data is strewn across the enterprise and harbored in many different locations, which makes integrating customer data often feel like hunting for the Holy Grail. Luckily there are CDI products available that rise to this challenge.
Our judges deemed Siperian's Hub XS as the application that could meet this tough challenge of integrating customer data. Hub XS received top scores across the board -- innovation, performance, ease of integration, ease of use, functionality, value and support -- from all our judges.
Siperian's Hub XS delivers unified, customer views across disparate data sources to all business users and systems for real-time business actions within existing operational processes. As a highly manageable and extensible multi-product platform, Siperian Hub enables enterprises to rapidly configure the solution to changing business conditions, resulting in more efficient and profitable customer interactions, reduced customer operations costs and increased accuracy of regulatory compliance.
General pricing for Siperian Hub ranges from $300,000 to over a million dollars and is determined by several factors.
2005 Product categories
- Business Intelligence
- Contact Center -- Workforce optimization
- Contact Center -- E-mail response
- Contact Center -- Hosted contact center
- Contact Center -- Speech technology
- Customer Data Integration
- Data quality
- Marketing automation (Enterprise)
- Marketing automation (small, midmarket)
- Online self-service
- Sales force automation (Enterprise)
- Sales force automation (small, midmarket)
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