<![CDATA[SearchCRM: RSS Feed]]> http://searchcrm.techtarget.com/rss/ContentSyndication.xml en-us Copyright TechTarget - All rights reserved. http://searchcrm.techtarget.com/rss/ContentSyndication.xml Techtarget Feed Generator editor@searchcrm.com (Editor) webmaster@techtarget.com (Webmaster) 60 175 33 <![CDATA[searchCRM]]> http://searchcrm.techtarget.com/rss/ContentSyndication.xml Thu, 17 May 2012 05:24:17 EDT <![CDATA[Call center agents’ behavior should be focus -- not clunky metrics]]> http://searchcrm.techtarget.com/news/2240150260/Call-center-agents-behavior-should-be-focus-not-clunky-metrics Tue, 15 May 2012 06:39:17 EDT <![CDATA[Health care reform catalyst for customer service improvements]]> http://searchcrm.techtarget.com/news/2240150061/Health-care-reform-catalyst-for-customer-service-improvements Thu, 10 May 2012 10:56:47 EDT <![CDATA[Mobile CRM apps aim to connect smartphones, contact centers]]> http://searchcrm.techtarget.com/news/2240149607/Mobile-CRM-apps-aim-to-connect-smartphones-contact-centers Thu, 3 May 2012 10:11:45 EDT <![CDATA[IBM’s plans are in Tealeaf with purchase of CEM analytics firm]]> http://searchcrm.techtarget.com/news/2240149554/IBMs-plans-are-in-the-Tealeaf-with-purchase-of-CEM-analytics-firm Wed, 2 May 2012 17:21:23 EDT <![CDATA[Download Customer Experience Exchange]]> http://searchcrm.techtarget.com/magazineContent/Customer-Experience-Exchange-Ezine Mon, 30 Apr 2012 14:22:30 EDT <![CDATA[House bill aims to restrict call center outsourcing]]> http://searchcrm.techtarget.com/news/2240149171/House-bill-aims-to-restrict-call-center-outsourcing Thu, 26 Apr 2012 09:44:38 EDT <![CDATA[Salesforce.com creates cloud network for governments]]> http://searchcrm.techtarget.com/news/2240149100/Salesforcecom-creates-cloud-network-for-governments Wed, 25 Apr 2012 09:53:47 EDT <![CDATA[E-commerce, social media driving CRM, experts say]]> http://searchcrm.techtarget.com/news/2240148910/E-commerce-social-media-driving-CRM-experts-say Mon, 23 Apr 2012 10:36:18 EDT <![CDATA[Marketo and CrowdFactory combine for a social marketing suite]]> http://searchcrm.techtarget.com/opinion/Marketo-and-CrowdFactory-combine-for-a-social-marketing-suite Wed, 18 Apr 2012 09:54:54 EDT <![CDATA[At-home call center agents promise savings, but reservations linger]]> http://searchcrm.techtarget.com/news/2240148630/At-home-call-center-agents-promise-savings-but-reservations-linger Tue, 17 Apr 2012 12:10:38 EDT <![CDATA[At-home call center agent recounts joy, pain of virtual workplace]]> http://searchcrm.techtarget.com/news/2240148363/At-home-call-center-agent-recounts-joy-pain-of-virtual-workplace Tue, 10 Apr 2012 13:17:28 EDT <![CDATA[Enterasys touts success of social CRM; lumber executive buys in]]> http://searchcrm.techtarget.com/news/2240147929/Enterasys-touts-success-of-social-CRM-lumber-executive-buys-in Tue, 3 Apr 2012 16:37:19 EDT <![CDATA[Cut through copious contact center data with contact center KPIs]]> http://searchcrm.techtarget.com/news/2240147918/Cut-through-copious-contact-center-data-with-contact-center-KPIs Tue, 3 Apr 2012 12:45:39 EDT <![CDATA[Gartner: Companies must master Master Data Management best practices]]> http://searchcrm.techtarget.com/news/2240147833/Gartner-Companies-must-master-Master-Data-Management-best-practices Mon, 2 Apr 2012 12:05:39 EDT <![CDATA[Loyalty programs good, observers say, but customer service must lead]]> http://searchcrm.techtarget.com/news/2240147692/Loyalty-programs-good-observers-say-but-customer-service-must-lead Thu, 29 Mar 2012 14:29:21 EDT <![CDATA[Internal social CRM strategies, personality seen as building brand awareness]]> http://searchcrm.techtarget.com/news/2240147666/Internal-social-CRM-strategies-personality-seen-as-building-brand-awareness Thu, 29 Mar 2012 12:14:13 EDT <![CDATA[Team building in action]]> http://searchcrm.techtarget.com/tip/Team-building-in-action Thu, 29 Mar 2012 11:53:16 EDT <![CDATA[Team building boosts contact center agents’ performance]]> http://searchcrm.techtarget.com/feature/Team-building-boosts-contact-center-agents-performance Thu, 29 Mar 2012 11:37:50 EDT <![CDATA[Cross-channel communication CEM support: A work in progress]]> http://searchcrm.techtarget.com/news/2240147657/Cross-channel-communication-CEM-support-A-work-in-progress Thu, 29 Mar 2012 11:08:13 EDT <![CDATA[Technology-empowered agents create a positive customer experience]]> http://searchcrm.techtarget.com/news/2240147656/Technology-empowered-agents-create-a-positive-customer-experience Thu, 29 Mar 2012 10:58:42 EDT