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<title><![CDATA[ACCE conference honors the best workers in the call center industry]]></title>
<link>http://searchcrm.techtarget.com/news/2240184195/ACCE-conference-honors-the-best-workers-in-the-call-center-industry</link>
<description><![CDATA[The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service.]]></description>
<author><![CDATA[Lena J. Weiner(lweiner@techtarget.com]]></author>
<pubDate>Wed, 15 May 2013 13:40:02 EDT</pubDate>
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<title><![CDATA[Windows 8 operating system a marked change in touchscreen environments]]></title>
<link>http://searchcrm.techtarget.com/news/2240181841/Windows-8-operating-system-a-marked-change-in-touchscreen-environments</link>
<description><![CDATA[Move aside iOS: Windows 8 operating system could be what turns tablets and smartphones into serious business platforms.]]></description>
<author><![CDATA[Joshua Greenbaum(editor@searchcrm.com]]></author>
<pubDate>Mon, 22 Apr 2013 14:21:15 EDT</pubDate>
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<title><![CDATA[Mobile technology makes time management challenging]]></title>
<link>http://searchcrm.techtarget.com/feature/Mobile-technology-makes-time-management-challenging</link>
<description><![CDATA[Mobile technology has made it easier to solve problems at the office while we aren't at the office. But all that connectedness could mean more work and less play.]]></description>
<author><![CDATA[Linda Rosencrance(rosencrance1@gmail.com]]></author>
<pubDate>Mon, 22 Apr 2013 14:12:35 EDT</pubDate>
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<title><![CDATA[SugarCon conference offers guidelines for social CRM success]]></title>
<link>http://searchcrm.techtarget.com/podcast/SugarCon-conference-offers-guidelines-for-social-CRM-success</link>
<description><![CDATA[SugarCRM's recent SugarCon conference in New York boasted plenty of tips and advice for organizations launching a social CRM initiative.]]></description>
<author><![CDATA[Jack Vaughan, News Editor, and Mark Brunelli, News Director(editor@searchcrm.com]]></author>
<pubDate>Fri, 19 Apr 2013 11:18:25 EDT</pubDate>
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<title><![CDATA[Railroad mainstay CSX cleans up data quality issues, launches new CRM]]></title>
<link>http://searchcrm.techtarget.com/feature/Railroad-mainstay-CSX-cleans-up-data-quality-issues-launches-new-CRM</link>
<description><![CDATA[CSX had to get its data quality house in order before it could launch a new CRM system.]]></description>
<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
<pubDate>Tue, 16 Apr 2013 09:43:58 EDT</pubDate>
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<title><![CDATA[CRM analytics reveals more about customers -- maybe too much]]></title>
<link>http://searchcrm.techtarget.com/feature/CRM-analytics-reveals-more-about-customers-maybe-too-much</link>
<description><![CDATA[Despite privacy and security issues, CRM platforms for analytics allow organizations to use customer data efficiently and make smarter decisions.]]></description>
<author><![CDATA[Ashley Smith(ashleyasmith09@gmail.com]]></author>
<pubDate>Thu, 11 Apr 2013 14:17:13 EDT</pubDate>
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<title><![CDATA[SugarCon speaker reveals 10 reasons why social CRM projects fail]]></title>
<link>http://searchcrm.techtarget.com/news/2240181256/SugarCon-speaker-reveals-10-reasons-why-social-CRM-projects-fail</link>
<description><![CDATA[Culture issues and lack of compliance policies are just two of the factors that work against social CRM, according to one speaker at this week's SugarCon conference.]]></description>
<author><![CDATA[Mark Brunelli, News Director(mbrunelli@techtarget.com]]></author>
<pubDate>Wed, 10 Apr 2013 15:09:35 EDT</pubDate>
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<title><![CDATA[Integrate customer data for a solid social media business strategy]]></title>
<link>http://searchcrm.techtarget.com/tip/Integrate-customer-data-for-a-solid-social-media-business-strategy</link>
<description><![CDATA[Businesses that follow a detailed social media strategy will reap the rewards of CEM, according to consultant Brent Leary.]]></description>
<author><![CDATA[Brent Leary, Contributor(editor@searchcrm.com]]></author>
<pubDate>Tue, 2 Apr 2013 13:43:48 EDT</pubDate>
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<title><![CDATA[Avoid chicken shortage and other hitches with social media integration]]></title>
<link>http://searchcrm.techtarget.com/tip/Avoid-chicken-shortage-and-other-hitches-with-social-media-integration</link>
<description><![CDATA[CRM expert Brent Leary tells businesses to train employees and share information among departments before making a splash in social media integration.]]></description>
<author><![CDATA[Brent Leary(editor@searchcrm.com]]></author>
<pubDate>Fri, 29 Mar 2013 09:54:16 EDT</pubDate>
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<title><![CDATA[Convergence attendees rethink CRM initiatives for the modern era]]></title>
<link>http://searchcrm.techtarget.com/news/2240179936/Convergence-attendees-rethink-CRM-initiatives-for-the-modern-era</link>
<description><![CDATA[Business people attending the Microsoft Dynamics Convergence conference talk about the difficulties and rewards associated with CRM initiatives.]]></description>
<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
<pubDate>Thu, 21 Mar 2013 10:56:11 EDT</pubDate>
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<title><![CDATA[Never stop striving for great mobile apps]]></title>
<link>http://searchcrm.techtarget.com/opinion/Never-stop-striving-for-great-mobile-apps</link>
<description><![CDATA[Mobile apps are not spinoffs of their website predecessors—they need to be designed with mobile devices in mind. The formula is the right combination of form and function.]]></description>
<author><![CDATA[SearchCRM.com(editor@searchcrm.com)]]></author>
<pubDate>Wed, 20 Mar 2013 09:18:19 EDT</pubDate>
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<title><![CDATA[Analyst Denis Pombriant reviews Microsoft Dynamics news for CRM]]></title>
<link>http://searchcrm.techtarget.com/video/Analyst-Denis-Pombriant-reviews-Microsoft-Dynamics-news-for-CRM</link>
<description><![CDATA[Analyst Denis Pombriant discusses Microsoft Dynamics CRM's move into marketing and social analytics at the company's Convergence 2013 conference.]]></description>
<author><![CDATA[SearchCRM.com(editor@searchcrm.com)]]></author>
<pubDate>Wed, 20 Mar 2013 00:00:00 EDT</pubDate>
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<title><![CDATA[Convergence conference should highlight changes to Microsoft Dynamics]]></title>
<link>http://searchcrm.techtarget.com/news/2240179616/Convergence-conference-should-highlight-changes-to-Microsoft-Dynamics</link>
<description><![CDATA[Answers to product changes could come as New Orleans hosts the four-day Microsoft Dynamics Convergence 2013 conference.]]></description>
<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
<pubDate>Thu, 14 Mar 2013 14:37:40 EDT</pubDate>
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<title><![CDATA[More to mobile application design than meets the eye]]></title>
<link>http://searchcrm.techtarget.com/feature/More-to-mobile-application-design-than-meets-the-eye</link>
<description><![CDATA[To design successful mobile applications, companies must remember to consider the back end as well as the front end. ]]></description>
<author><![CDATA[Cameron Kittle (ckittle@gmail.com]]></author>
<pubDate>Thu, 14 Mar 2013 10:42:32 EDT</pubDate>
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<title><![CDATA[Mobile customer service holds customer frustration at bay]]></title>
<link>http://searchcrm.techtarget.com/feature/Mobile-customer-service-holds-customer-frustration-at-bay</link>
<description><![CDATA[As customers try to solve more problems using mobile apps, they should still have the option to talk to an agent without having to repeat themselves.]]></description>
<author><![CDATA[Cameron Kittle (ckittle@gmail.com]]></author>
<pubDate>Thu, 14 Mar 2013 10:21:58 EDT</pubDate>
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<title><![CDATA[Moving company unpacks new contact center software after acquisition]]></title>
<link>http://searchcrm.techtarget.com/feature/Moving-company-unpacks-new-contact-center-software-after-acquisition</link>
<description><![CDATA[Wheaton Van Lines and Bekins Van Lines joined forces and needed new contact center software to accommodate an expanded business.]]></description>
<author><![CDATA[Albert McKeon(amckeon@techtarget.com]]></author>
<pubDate>Thu, 7 Mar 2013 17:11:08 EST</pubDate>
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<item>
<title><![CDATA[Tying loose ends to improve the customer lifecycle]]></title>
<link>http://searchcrm.techtarget.com/tip/Tying-loose-ends-to-improve-the-customer-lifecycle</link>
<description><![CDATA[Businesses should improve the internal sharing of information to get a full view of customers, according to Ventana Research analyst Richard Snow.]]></description>
<author><![CDATA[Ashley Smith(ashleyasmith09@gmail.com]]></author>
<pubDate>Thu, 7 Mar 2013 09:48:18 EST</pubDate>
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<title><![CDATA[Salesforce customers will see new message behind social CRM technology]]></title>
<link>http://searchcrm.techtarget.com/news/2240178775/Salesforce-customers-will-see-new-message-behind-social-CRM-technology</link>
<description><![CDATA[Salesforce.com emphasized Salesforce customers over social technology at its annual winter conference, according to consultant Denis Pombriant.]]></description>
<author><![CDATA[Denis Pombriant(denis@beagleresearch.com]]></author>
<pubDate>Thu, 28 Feb 2013 13:41:00 EST</pubDate>
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<item>
<title><![CDATA[From Disney to dishwashers: Digital CRM to change customer experience]]></title>
<link>http://searchcrm.techtarget.com/feature/From-Disney-to-dishwashers-Digital-CRM-to-change-customer-experience</link>
<description><![CDATA[Disney World and other companies have started using digital CRM to get pulse of customers and gather data.]]></description>
<author><![CDATA[Ashley Smith(ashleyasmith09@gmail.com]]></author>
<pubDate>Thu, 21 Feb 2013 11:46:12 EST</pubDate>
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<item>
<title><![CDATA[Sage CRM software is the only game as company sells two businesses]]></title>
<link>http://searchcrm.techtarget.com/opinion/Sage-CRM-software-is-the-only-game-as-company-sells-two-businesses</link>
<description><![CDATA[By selling ACT and SalesLogix, Sage Software stops pretending what it wasn't and can now focus on CRM, according to analyst Denis Pombriant.]]></description>
<author><![CDATA[Denis Pombriant(denis@beagleresearch.com]]></author>
<pubDate>Tue, 19 Feb 2013 16:57:18 EST</pubDate>
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