automatic callback

Automatic callback is a telephone system feature that permits a caller who gets a busy signal to instruct the system to establish the connection when the line becomes available. The system does this by retaining both the called and calling numbers, redialing the called number periodically and alerting the caller when the connection has been made. Automatic callback can be a function of the terminal, the switching system or may be shared between the two. Automatic callback and a related technology called click-to-callback are frequently used in call centers.

Read more about automatic callback: - SearchCRM.com offers a Learning Guide for Call Center Managers.

Do you have something to add to this definition? Let us know. Send your comments to techterms@whatis.com

Digg This!     StumbleUpon     Del.icio.us

RELATED CONTENT Team building games for call center employees This chapter includes three team building games for call center employees. These activities can be used to encourage team building in call centers and... Cell phone activities for call center teams This chapter outlines a few cell phone activities call center managers can use to introduce new employees to the call center team and break the ice in... Office poker games to break the ice in the call center This chapter excerpt gives step-by-step instructions for starting an interactive game of office poker with your call center staff.

RELATED GLOSSARY TERMS Terms from Whatis.com − the technology online dictionary call center agent  (SearchCRM.com) A call center agent is the person who handles incoming or outgoing customer calls for a business. Erlang B  (SearchCRM.com) Erlang B is a modeling formula that is widely used in call center scheduling... (Continued)