click-to-callback

Both click-to-callback and a related technology called automatic callback are frequently used in call centers. In a call center, click-to-callback is designed to balance the load. Although the system may initially increase call volume by directing online customers to the phone, agents can guide customers through Web self-service, alleviating call center burdens down the line.

Getting started with click-to-callback

To explore how click-to-callback is used in the enterprise, here is an additional resource:

Demystifying unified communications deployment strategies: Learn to understand your infrastructure and how best to move forward with your UC goals.

Read more about click-to-callback: - SearchCRM.com provides background on click-to-callback technology. - SearchCRM.com offers case studies on how Staples and Overstock.com are directing online customers to chat.

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