average handle time

Getting started with average handle time

To explore how the average handle time is used in the enterprise, here is an additional resource:

Whether you're a new agent trying to measure metrics performance or a seasoned manager who's been tracking metrics for years, SearchCRM Metric School will give you tips for designing a metrics strategy that works.

Read more about average handle time: - Incoming.com lists a number of factors that affect AHT. - SearchCRM.com's Ask the Expert: Is AHT a good CSR performance metric? - SearchCRM.com's Ask the Expert: How should Average Hold Time be figured into Average Handle Time?

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