Call center chatting: Top 10 buzzwords We've compiled this list of the top call center chatting terms and phrases to help you learn about chat technology in the call center.
abandoned call(SearchCRM.com) An abandoned call is a call or other type of contact initiated to a call center that is ended before any conversation occurs... (Continued)
call center agent(SearchCRM.com) A call center agent is the person who handles incoming or outgoing customer calls for a business.
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