Building a business case for self-service Get tips for using self-service technology effectively in this podcast. Best practices for building a business case for self-service are also...
abandoned call(SearchCRM.com) An abandoned call is a call or other type of contact initiated to a call center that is ended before any conversation occurs... (Continued)
call center agent(SearchCRM.com) A call center agent is the person who handles incoming or outgoing customer calls for a business.
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