
	Incremental Revenue (Value) Analysis


	Home > CRM / Call Center Definitions - Incremental Revenue (Value) Analysis

SearchCRM.com Definitions (Powered by WhatIs.com)

EMAIL THIS

LOOK UP TECH TERMS		Powered by:

Browse tech terms alphabetically:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #

Incremental Revenue (Value) Analysis

Digg This!

StumbleUpon

Del.icio.us

- Incremental Revenue (Value) Analysis is a process used to calculate the value of each agent in a call center. Value is an estimate approximated through cost/benefit (revenue) analysis. Once calculated, the information is used to determine the organizational impact of downsizing or adding agents.

LAST UPDATED:

17 Oct 2006

Do you have something to add to this definition? Let us know.
Send your comments to techterms@whatis.com

Digg This!

StumbleUpon

Del.icio.us

RELATED CONTENT

	Managing customer conversations in the call center Get tips for managing customer conversations in the call center and find out how call center agents can deal with chatty or emotional customers.
	Call center interaction dos and don'ts We've put together this list of the things call center agents and customer service reps should and shouldn't do during a call center interaction.
	Call center contest: How did you impact the customer experience? Tell us about your most rewarding experience as a customer service rep – the top three will win American Express Gift Cards.

RELATED GLOSSARY TERMS

Terms from Whatis.com − the technology online dictionary

call center agent (SearchCRM.com)
A call center agent is the person who handles incoming or outgoing customer calls for a business.

Erlang B (SearchCRM.com)
Erlang B is a modeling formula that is widely used in call center scheduling... (Continued)

Comprehensive customizable CRM, Incremental Revenue (Value) Analysis CRM and Marketing Automation software.

CRM Solutions

SEARCH

TechTarget provides technology professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective purchase decisions and managing their organizations' technology projects - with its network of technology-specific websites, events and online magazines.


TechTarget Corporate Web Site \| Media Kits \| Site Map All Rights Reserved, Copyright 2000 - 2009, TechTarget \| Read our Privacy Policy