readerboard

While traditional readerboards often use simple block letters that must be physically manipulated to change the message, many modern versions use LEDs that may be instantaneously updates to reflect changes to the information displayed.

When used in call centers, readerboards may display real-time information relating to agent or trouble ticket status, call trends and overall call center functionality.

A readerboard may also be called a "displayboard" or "wall display."

Read more about readerboard: - Readerboards.com provides a online community forum for people who work within, support or report on the call center industry. - SearchCRM.com offers a call center hardware topic center - SearchCRM.com's Ask the Expert: Absenteeism in the call center

Do you have something to add to this definition? Let us know. Send your comments to techterms@whatis.com

Digg This!     StumbleUpon     Del.icio.us

RELATED CONTENT Can a recession reshape MRM, marketing habits? Marketing departments are feeling the pinch of the recession. It may be just the push many need to start justifying their spend. Gartner enterprise marketing management rankings show room for growth Gartner's Magic Quadrant for Enterprise Marketing Management lists no leaders and no challengers, a reflection of an emerging market. SAP CRM overview: Marketing campaign software This chapter from "Discover SAP CRM" discusses SAP CRM's eight marketing components in detail.

RELATED GLOSSARY TERMS Terms from Whatis.com − the technology online dictionary astroturfing  (SearchCRM.com) Astroturfing is the artificial creation of a grassroots buzz for a product, service or political viewpoint. ... (Continued) bid for placement  (SearchCRM.com)