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call center agent

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- A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.

LAST UPDATED:

20 Jul 2007

Read more about call center agent:

-	Browse SearchCRM.coms Call Center Manager Learning Guide for resources on call center agent management
-	Find out more in the call center agent topic section dedicated to agent news and advice.

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