
	call center agent


	Home > CRM / Call Center Definitions - Call center agent

SearchCRM.com Definitions (Powered by WhatIs.com)

EMAIL THIS

LOOK UP TECH TERMS		Powered by:

Browse tech terms alphabetically:

A B C D E F G H I J K L M N O P Q R S T U V W X Y Z #

call center agent

Digg This!

StumbleUpon

Del.icio.us

- A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.

LAST UPDATED:

20 Jul 2007

Read more about call center agent:

-	Browse SearchCRM.coms Call Center Manager Learning Guide for resources on call center agent management
-	Find out more in the call center agent topic section dedicated to agent news and advice.

Do you have something to add to this definition? Let us know.
Send your comments to techterms@whatis.com

Digg This!

StumbleUpon

Del.icio.us

RELATED CONTENT

	Managing customer conversations in the call center Get tips for managing customer conversations in the call center and find out how call center agents can deal with chatty or emotional customers.
	Call center interaction dos and don'ts We've put together this list of the things call center agents and customer service reps should and shouldn't do during a call center interaction.
	Call center contest: How did you impact the customer experience? Tell us about your most rewarding experience as a customer service rep – the top three will win American Express Gift Cards.

RELATED GLOSSARY TERMS

Terms from Whatis.com − the technology online dictionary

Erlang B (SearchCRM.com)
Erlang B is a modeling formula that is widely used in call center scheduling... (Continued)

Erlang C (SearchCRM.com)
Erlang C is a traffic modeling formula used in call center scheduling to calculate delays or predict waiting times for callers... (Continued)

Comprehensive customizable CRM, call center agent CRM and Marketing Automation software.

CRM Solutions

SEARCH

TechTarget provides technology professionals with the information they need to perform their jobs - from developing strategy, to making cost-effective purchase decisions and managing their organizations' technology projects - with its network of technology-specific websites, events and online magazines.


TechTarget Corporate Web Site \| Media Kits \| Site Map All Rights Reserved, Copyright 2000 - 2009, TechTarget \| Read our Privacy Policy