- A call center agent is the person who handles incoming or outgoing customer calls for a business. A call center agent might handle account inquiries, customer complaints or support issues. Other names for a call center agent include customer service representative (CSR), telephone sales or service representative (TSR), attendant, associate, operator, account executive or team member.
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20 Jul 2007
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RELATED GLOSSARY TERMS
| Terms from Whatis.com − the technology online dictionary |
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Erlang B
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Erlang B is a modeling formula that is widely used in call center scheduling... (Continued)
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Erlang C
(SearchCRM.com)
Erlang C is a traffic modeling formula used in call center scheduling to calculate delays or predict waiting times for callers... (Continued)
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