inbound call center

Read more about inbound call center: - Learn more about building an inbound call center with this tip from call center expert Lori Bocklund. - Find out about setting parameters for first call resolution (FCR) in an inbound call center. - Learn more about preparing an SLA in this guide for call center managers.

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RELATED GLOSSARY TERMS Terms from Whatis.com − the technology online dictionary call center agent  (SearchCRM.com) A call center agent is the person who handles incoming or outgoing customer calls for a business. Erlang B  (SearchCRM.com) Erlang B is a modeling formula that is widely used in call center scheduling... (Continued)