 - A call center is a physical place where customer and other telephone calls are handled by an organization, usually with some amount of computer automation. Typically, a call center has the ability to handle a considerable volume of calls at the same time, to screen calls and forward them to someone qualified to handle them, and to log calls. Call centers are used by mail-order catalog organizations, telemarketing companies, computer product help desks, and any large organization that uses the telephone to sell or service products and services.
Two related terms are virtual call center and contact center.
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05 Mar 2007
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RELATED GLOSSARY TERMS
| Terms from Whatis.com − the technology online dictionary |
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abandoned call
(SearchCRM.com)
An abandoned call is a call or other type of contact initiated to a call center that is ended before any conversation occurs... (Continued)
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call center agent
(SearchCRM.com)
A call center agent is the person who handles incoming or outgoing customer calls for a business.
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