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- Implementation is the carrying out, execution, or practice of a plan, a method, or any design for doing something. As such, implementation is the action that must follow any preliminary thinking in order for something to actually happen. In an information technology context, implementation encompasses all the processes involved in getting new software or hardware operating properly in its environment, including installation, configuration, running, testing, and making necessary changes. The word deployment is sometimes used to mean the same thing.

Getting started with implementation

To explore how the term implementation is used in the enterprise, here are some additional resources:

Metrics: ROI, IRR, NPV, payback, discounted payback: See how metrics like ROI, IRR and NPV can help measure the success of a CRM implementation.

Learning Guide: SaaS CRM software evaluation and implementation: Get a step-by-step guide to the SaaS CRM software evaluation and implementation process.

Special Report: Five best practices for working with CRM consultants: Learn five best practices for working with consultants on a CRM implementation.

CONTRIBUTORS:	Patricia Vio
LAST UPDATED:	24 Sep 2008

Read more about implementation:

-	SearchCRM.com provides "Best Web Links" to "Implementing CRM (Customer Relationship Management)."

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