An action plan is a document that lists what steps must be taken in order to achieve a specific goal. Definition | WhatIs
For Backcountry.com, an outdoor gear retailer that also runs several one-deal-at-a-time (ODAT) channel sites tuned to sports enthusiasts, team building in the contact center is critical to the company’s customer experience success. Sam Bruni,... Tip | SearchCRM.com
Sorting out an acceptable system for funding the UK’s privacy watchdog needs to be tackled now, according to UK information commissioner Christopher Graham.
It would be a shame if the funding issue distracts from the policy positions... News | ComputerWeekly.com
O2 has questioned a claim made by the Communication Workers Union (CWU) that there will be up to 600 redundancies as part of the mobile operator's customer services outsourcing deal with Capita.
Following... News | ComputerWeekly.com
If you want to go and see a vertical market that is really facing up to the BYOD trend in the here and now and not just as a theoretical exercise then the education space is the place to go.
Although bring your own device has already... Opinion | MicroscopeUK
When evaluating DLP tools, it's important to determine data leakage alerting and preventive action needs for potential violations and blocking. Tip | SearchSecurity.com
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
Google is another step closer to action by privacy regulators across Europe for failing to change the way it manages user data News | ComputerWeekly.com
O2 has reached a last-minute agreement with the Communications Workers Union (CWU) in relation to the pay, pensions and terms and conditions of workers set to transfer to Capita following a 10-year outsourcing agreement.
Earlier this... News | ComputerWeekly.com
Andy Miller has seen plenty of cool-looking applications take off and die. It happens when companies don't make the back end of their mobile applications as high a priority as the front end, he said. Mobile banking applications are a perfect... Feature | SearchCRM.com