COLORADO SPRINGS, Colo. -- At a time when relationship building is priority one for customer service organizations, Yahoo Inc. dares to admit what some companies believe but few will say: Not every call is important to the overall customer... News | SearchCRM.com
To be truly successful in customer experience management (CEM), companies must know what their customers care about and design their business to deliver. First call resolution is widely accepted as the ultimate service metric. More important than... News | SearchCRM.com
An unsolicited letter arrives in the post. As usual it's stuffed full of leaflets I never asked for, urging me to apply for the British Airways American Express card.
I can't think of two organisations I need... Opinion | MicroscopeUK
American Express has chosen Sun Microsystems’ Java Enterprise System (Java ES) to support mission-critical systems in its global IT infrastructure.
The agreement includes the purchase of licence subscriptions, services... News | ComputerWeekly.com
American Express has joined Visa in dropping CardSystems Solutions as a payments processor, following the data security scandal that compromised the personal data of 40 million credit card customers.
In the biggest ever... News | ComputerWeekly.com
Financial services giant American Express is planning to roll out 25,000 thin clients across its worldwide operations, in one of the largest ever implementations of a server-based computing environment.
News | ComputerWeekly.com
American Express has warned on-line account holders of an unauthorised security pop-up that appears on its home screen.
The pop-up tries to steal the personal details of customers and forwards them to remote hackers.... News | ComputerWeekly.com
Daily compilation of storage news:Amex signs managed storage services deal with EMC EMC announced that American Express has signed over the management of storage for several thousand servers to EMC Managed Services. The... Article | SearchStorage.com
cybercrime: Suppliers, law and card firms warn of scams using mobile technologies. Keith Nuthall reports
American Express (Amex) has developed a package of anti-crime measures to fight an anticipated... News | ComputerWeekly.com
American Express has denied rumours that it is to shift a major portion of its software development to offshore locations.
Sources familar with the company said that it planned to move as much as 70% of... News | ComputerWeekly.com