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professional services automation (PSA)
Professional services automation (PSA) is a type of software application suite that provides a service business with the functionality it needs to manage core business processes. Definition | SearchITChannel.com
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Twitter uses open source to automate security
Twitter is increasingly using open source automation tools to ensure security processes are taken care of in all the code it produces News | ComputerWeekly.com
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Offboarding automation reduces risk, manual labor
In the midst of today's "war for talent,"... Feature | searchFinancialApplications.com
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FAQ: Automated software testing basics
This FAQ for QA pros explains what's involved in automated software testing from writing scripts to understanding what tests should remain manual. FAQ | SearchSoftwareQuality.com
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auto attendant (automated attendant)
An automated attendant (AA) is a telephony system that transfers incoming calls to various extensions as specified by callers, without the intervention of a human operator. An AA may also be called a virtual receptionist. Most AAs... Definition | WhatIs
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Integrate customer data for a solid social media business strategy
Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip | SearchCRM.com
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Save money, go green with AP automation
AP automation is on the rise and can help you save time, money and many, many trees. News | searchFinancialApplications.com
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Moving company unpacks new contact center software after acquisition
Wheaton Van Lines Inc. helps people restart their lives in new homes by transporting their sofas, pianos, dog houses and other stuff all over the globe.
But inside Wheaton's Indianapolis headquarters, it last year became clear that the... Feature | SearchCRM.com
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Despite the appeal of IT automation, don't rush to automate everything
IT automation isn't for everyone. Deciding what and how much to automate is an important point to consider before jumping headfirst into automation. Tip | SearchServerVirtualization.com
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From Disney to dishwashers: Digital CRM to change customer experience
Envision a Walt Disney World where no one has to wait in line. Ride times can be booked in advance on the Web or a smartphone app.
At this Disney World, parents wouldn't have to wander the park searching for their child's favorite... Feature | SearchCRM.com
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