For too... Tip | SearchCIO.com
It's happens all the time with mobile apps. One minute they're up and the next, they're down.
As testers, we can't prevent the Wi-Fi connections our apps depend on from going down. But we can take steps to define how the app should behave... Tip | SearchSoftwareQuality.com
Advanced threat protection technology uses behavior profiling to study enterprise network communications and detect sophisticated cyberattacks.
Malicious hackers have become so skilled at evading traditional signature-based network... Feature | SearchNetworking.com
SEATTLE -- Call center managers would do better to scrap that binder stuffed with hundreds of metrics for gauging call center agent performance and instead consider the perspective of the customer.
That means treating agents in the same... News | SearchCRM.com
Social media and mobile devices are redefining digital marketing strategies by giving companies more access to customers than they’ve ever had before.
However, using social and mobile technologies requires a fine balancing act. Companies... News | SearchCRM.com
A man walked into a Target store near Minneapolis demanding to speak to the manager, a jumble of coupons for baby clothes and cribs in his hands. His 16-year-old daughter had just received them, and he was fuming. But when the store... Feature | SearchCRM.com
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip | SearchCRM.com
Learn ways to put a stop to behaviors that disrupt the change management process, and to apply IT know-how to business process management. Tip | SearchCIO.com
Salesforce.com has always displayed an uncanny ability to morph its products and messages to keep itself in the forefront of whatever trend it starts. That was true in Software as a Service and cloud computing, and it is working out that way in... News Analysis | SearchCRM.com