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  • Mobile technology makes time management challenging

    Ira Goldstein has all the perks of a typical, jet-setting, 21st-century executive: a high-paying job, power, prestige.

    And his workday is never over.

    As president of the policy solutions group at The Reinvestment Fund in... Feature   |   SearchCRM.com

  • CRM analytics reveals more about customers -- maybe too much

    A man walked into a Target store near Minneapolis demanding to speak to the manager, a jumble of coupons for baby clothes and cribs in his hands. His 16-year-old daughter had just received them, and he was fuming. But when the store... Feature   |   SearchCRM.com

  • More to mobile application design than meets the eye

    Andy Miller has seen plenty of cool-looking applications take off and die. It happens when companies don't make the back end of their mobile applications as high a priority as the front end, he said. Mobile banking applications are a perfect... Feature   |   SearchCRM.com

  • Cloud migration between public clouds remains arduous

    Cloud migration tools can alleviate some of the burden of moving workloads from private to public clouds, but once applications are in a public cloud, beware: It may take a manual process to switch to another provider.

    There is no silver... News   |   searchCloudComputing.com

  • Virtualization widens schism between server and networking teams

    Virtual networking has revived tensions between server and networking teams within data centers, but it's a dynamic both sides must embrace. Column   |   SearchServerVirtualization.com

  • Salesforce customers will see new message behind social CRM technology

    Salesforce.com has always displayed an uncanny ability to morph its products and messages to keep itself in the forefront of whatever trend it starts. That was true in Software as a Service and cloud computing, and it is working out that way in... News Analysis   |   SearchCRM.com

  • School of Rock humming with Salesforce's Do task management application

    Alongside a cacophony of guitar riffs and drumbeats, the staff of School of Rock needs to communicate with dozens of its franchise owners around the world.

    The music school, which takes a teaching approach similar to that of Jack Black in... News   |   SearchCRM.com

  • New analytics approach may make better use of social 'big data'

    After many years of stasis in the analytics market, we are beginning to see change. For a long time, relatively small data stores and insufficient horsepower left many analytics users wondering if and when things would improve.

    In fact,... Opinion   |   SearchCRM.com

  • Insurance firm uses call-routing software to reach Hispanic community

    First, there's the task of connecting Spanish-speaking callers to insurance companies' contact center agents who are also fluent in the language.

    Then, there is the matter of ensuring that those prospective customers find insurance... Feature   |   SearchCRM.com

  • NetSuite acquires Retail Anywhere, touts revised e-commerce technology

    From bicycles to helmets and wheels to brakes, Transition BMX probably has everything a rider might need.

    And being way up in the northern reaches of Edmonton, Alberta, hasn't posed a problem for the store: News   |   SearchCRM.com

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