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  • ACCE conference honors the best workers in the call center industry

    SEATTLE -- Last night was very exciting for eleven contact center workers that received excellence awards at the International Customer Management Institute Global Call Center Awards ceremony, which took place at the tenth Annual Call Center... ACCE Conference Coverage   |   SearchCRM.com

  • Team building in action

    For Backcountry.com, an outdoor gear retailer that also runs several one-deal-at-a-time (ODAT) channel sites tuned to sports enthusiasts, team building in the contact center is critical to the company’s customer experience success. Tip   |   SearchCRM.com

  • SugarCon speaker reveals 10 reasons why social CRM projects fail

    Ten reasons why social CRM projects fail, at a glance

    1. Wrong culture

    2. No compliance policy

    3. No established goals

    4. Lack of managerial support

    5. Insufficient... Social CRM Strategy   |   SearchCRM.com

  • Integrate customer data for a solid social media business strategy

    Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip   |   SearchCRM.com

  • build your own app (BYOA)

    Build your own app (BYOA) is an increasing trend towards the creation of applications by people without software development skills. Definition   |   WhatIs

  • Avoid chicken shortage and other hitches with social media integration

    Many companies turn to social tools and technologies to attract customers and build their brands. This is understandable given the media's fixation on who has the biggest Twitter followership or Facebook fan base. But companies looking to quickly... Tip   |   SearchCRM.com

  • Team building boosts contact center agents’ performance

    Incorporating group team-building activities into contact center agents’ schedules can have numerous benefits, observers say, such as boosting morale and fostering camaraderie. Feature   |   SearchCRM.com

  • net-zero energy building

    A net-zero energy (NZE) building is one that produces as much energy, from renewable sources, as it uses. Buildings that produce almost as much energy as they use are sometimes called near-zero energy... Definition   |   WhatIs

  • Convergence conference should highlight changes to Microsoft Dynamics

    Most technology shows have a buzzword. As Microsoft prepares to kick-off its annual Convergence conference for Dynamics products, the buzzword for this show seems to be "information."

    More information about Microsoft Dynamics CRM in... News   |   SearchCRM.com

  • Mobile customer service holds customer frustration at bay

    When customers need help, they don't want to log on to a mobile application and search through a list of frequently asked questions before ultimately having to use another channel to reach a customer-service operator, a step they could have taken... Feature   |   SearchCRM.com

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