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Integrate customer data for a solid social media business strategy
Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip | SearchCRM.com
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Convergence attendees rethink CRM initiatives for the modern era
NEW ORLEANS -- CRM can be viewed as a chore, an undertaking that many businesses see as too burdensome and... Conference Coverage | SearchCRM.com
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Never stop striving for great mobile apps
On
a recent trip into Boston on what we Bay Staters...
Opinion
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More to mobile application design than meets the eye
Andy Miller has seen plenty of cool-looking applications take off and die. It happens when companies don't make the back end of their mobile applications as high a priority as the front end, he said. Mobile banking applications are a perfect... Feature | SearchCRM.com
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CPM software trends, buying tips
In this video from the CFO Rising East 2013 conference, John Power, president and CEO of corporate performance management (CPM) software vendor Longview Solutions, explains how big data is affecting CPM software purchasing decisions, and why the... Video | searchFinancialApplications.com
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LDD Group buys into education market
Expansive LDD Group has acquired Bradford-based neighbour Computbyte for a six figure sum, expanding the portfolio of services it is able to offer in the education market.
News | MicroscopeUK -
From Disney to dishwashers: Digital CRM to change customer experience
Envision a Walt Disney World where no one has to wait in line. Ride times can be booked in advance on the Web or a smartphone app.
At this Disney World, parents wouldn't have to wander the park searching for their child's favorite... Feature | SearchCRM.com
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Enterasys touts success of social CRM; lumber executive buys in
Lumberjacks tend to scoff at social CRM.
And that’s an obstacle almost as tall as a redwood... News | SearchCRM.com
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Insurance firm uses call-routing software to reach Hispanic community
First, there's the task of connecting Spanish-speaking callers to insurance companies' contact center agents who are also fluent in the language.
Then, there is the matter of ensuring that those prospective customers find insurance... Feature | SearchCRM.com
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Social media listening pulls direct opinion, focus groups get personal
Thanks to social media, organizations can gather volumes of information about consumers. Social media listening has, by many measures, replaced focus groups and phone surveys. But those old-school approaches still have a role to play, according... Feature | SearchCRM.com
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