SEATTLE -- Last night was very exciting for eleven contact center workers that received excellence awards at the International Customer Management Institute Global Call Center Awards ceremony, which took place at the tenth Annual Call Center... ACCE Conference Coverage | SearchCRM.com
Communications outsourcing is a more popular practice overseas. As IT models change and companies expand globally, U.S. enterprises will see value. News | SearchUnifiedCommunications.com
Ira Goldstein has all the perks of a typical, jet-setting, 21st-century executive: a high-paying job, power, prestige.
And his workday is never over.
As president of the policy solutions group at The Reinvestment Fund in... Feature | SearchCRM.com
CSX Transportation started moving freight by train nearly 200 years ago. It started practicing CRM only about two years ago.
But during that relatively short period of time, the well-known railroad industry veteran has learned some... Feature | SearchCRM.com
You must first understand unified communications components before selecting a UC product, service or determining an organization's needs. Tip | SearchUnifiedCommunications.com
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
Unified communications must evolve into visual collaboration technologies to garner productive work environments for dispersed employees. ZK Research Report | SearchUnifiedCommunications.com
Many companies turn to social tools and technologies to attract customers and build their brands. This is understandable given the media's fixation on who has the biggest Twitter followership or Facebook fan base. But companies looking to quickly... Tip | SearchCRM.com
Learn what elements to account for when calculating the total cost of ownership (TCO) of your hosted unified communications solutions. Tip | SearchUnifiedCommunications.com
On a recent trip into Boston on what we Bay Staters... Opinion | SearchCRM.com