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Moving company unpacks new contact center software after acquisition
Wheaton Van Lines Inc. helps people restart their lives in new homes by transporting their sofas, pianos, dog houses and other stuff all over the globe.
But inside Wheaton's Indianapolis headquarters, it last year became clear that the... Feature | SearchCRM.com
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parent company (holding company)
A parent company is a corporation that has subsidiaries, which are wholly or partially-owned separate businesses controlled by the parent. Definition | WhatIs
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Companies keep avoiding social media contact center integration
A majority of companies will continue to avoid fully integrating social media channels with their contact centers, consultant Donna Fluss predicts. Opinion | SearchCRM.com
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Sage CRM software is the only game as company sells two businesses
Sage Software announced last week it was selling two of its CRM businesses, ACT and SalesLogix, so it can focus on its global Sage CRM system.
A Sage partner, Swiftpage, will acquire the two brands, and says it will continue investing... Opinion | SearchCRM.com
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More companies join CEM choir but still lack maestros
Does your organization have a chief customer officer? If not, you’ll most likely want one in the coming months, especially if your company is in a high-touch industry like finance or professional services.
There are about 100,000
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ACCE conference honors the best workers in the call center industry
The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service. ACCE Conference Coverage | SearchCRM.com
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CRM trends: Customer engagement, free range agents and more
Fresh from the recent ACCE (American Call Center Conference and Expo) conference in Seattle, Lena J. Weiner, editor of SearchCRM, discusses the latest trends in CRM in this new podcast.
CRM is at an interesting crossroads, with... Podcast | SearchCRM.com
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The Salesforce acquisition of ExactTarget: What to expect now
Salesforce.com's $2.5 billion acquisition of cloud-based marketing software company ExactTarget is unlikely to lead to any major support or integration woes for customers of the two firms. But it's still unclear whether the internal cultures of... News Analysis | SearchCRM.com
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Former DJ helps businesses do customer engagement like rock stars
Former Houston disc jockey turned business process consultant Dayna Steele wants organizations to know that great customer service representatives have more in common with... Change Agent | SearchCRM.com
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Are companies implementing customer experience management software too quickly?
In The State of Customer Experience Management 2012 report from the Temkin Group, only 7% of the companies surveyed felt that they are “very strong” in customer experience management. In this issue of Customer Experience... E-Zine | SearchCRM.com
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