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Moving Service: Staying Connected With Mobile Apps
It’s expected for businesses to offer mobile apps that can fully integrate into their contact centers and, in turn, fuel e-commerce. This special edition of Business Information magazine will review how apps should be designed to reach... E-Zine | SearchCRM.com
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Microsoft Connectivity Analyzer (MCA)
The Microsoft Connectivity Analyzer (MCA) is a tool that lets admins and users alike run connectivity tests directly from their computer. Definition | SearchExchange.com
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Weighing connected vs. disconnected VDI
Offline VDI lets users work from anywhere -- even without an Internet connection -- but that brings up a few challenges regarding user experience. Feature | SearchVirtualDesktop.com
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Automated contact services help health center reduce missed appointments
How many times have you had the experience of finding that appointment card in your wallet -- two days after your scheduled appointment? It's happened to all of us, at least a time or two. Usually, this just seems like a minor inconvenience, but... Case Study | SearchCRM.com
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New analytics approach may make better use of social 'big data'
The use of connections in topological data analysis may help the crunching of social media data, according to consultant Denis Pombraint. Opinion | SearchCRM.com
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Mobile technology makes time management challenging
Ira Goldstein has all the perks of a typical, jet-setting, 21st-century executive: a high-paying job, power, prestige.
And his workday is never over.
As president of the policy solutions group at The Reinvestment Fund in... Feature | SearchCRM.com
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Integrate customer data for a solid social media business strategy
Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip | SearchCRM.com
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Headphone technology to boost fibre connections
New research claims the same technological theory used to create noise-cancelling headphones could boost connections running over fibre News | ComputerWeekly.com
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Insurance firm uses call-routing software to reach Hispanic community
First, there's the task of connecting Spanish-speaking callers to insurance companies' contact center agents who are also fluent in the language.
Then, there is the matter of ensuring that those prospective customers find insurance... Feature | SearchCRM.com
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Never stop striving for great mobile apps
On
a recent trip into Boston on what we Bay Staters...
Opinion
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