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The dos and don'ts of social media analytics
Businesses are realizing the value of social media when it comes to customer satisfaction, brand reputation, and trends and they’re increasingly turning to social media analytics to derive these insights. However, analyzing them effectively for... E-Handbook | SearchBusinessAnalytics.com
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Dos and don'ts of vSphere inventory tagging
One new feature in VMware vSphere 5.1 -- inventory tagging -- isn't so much a technical development as an organizational one.... Answer | SearchVMware.com
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In-memory data cache performance dos and don'ts
When this correspondent caught up recently with Dmitriy Setrakyan, CTO, GridGain Systems Inc., the topic of in-memory data caching was on the docket.... Tip | SearchSOA.com
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Former DJ helps businesses do customer engagement like rock stars
Former Houston disc jockey turned business process consultant Dayna Steele wants organizations to know that great customer service representatives have more in common with... Change Agent | SearchCRM.com
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Improving the customer experience through technology
Social media channels don't necessarily provide everything a business needs to know about customers. This e-book explains the potential failings of social media and how users can overcome those shortfalls. E-Book | SearchCRM.com
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Mobile technology makes time management challenging
Ira Goldstein has all the perks of a typical, jet-setting, 21st-century executive: a high-paying job, power, prestige.
And his workday is never over.
As president of the policy solutions group at The Reinvestment Fund in... Feature | SearchCRM.com
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Social media outreach starts with strategy
Companies don’t always do right by their customers on social media. This e-book chapter will explore how companies misuse social media -- mistaking it for a marketing vehicle -- how they should provide the proper tools to employees... E-Chapter | SearchCRM.com
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CRM analytics reveals more about customers -- maybe too much
A man walked into a Target store near Minneapolis demanding to speak to the manager, a jumble of coupons for baby clothes and cribs in his hands. His 16-year-old daughter had just received them, and he was fuming. But when the store... Feature | SearchCRM.com
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SugarCon speaker reveals 10 reasons why social CRM projects fail
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
Convergence attendees rethink CRM initiatives for the modern era
NEW ORLEANS -- CRM can be viewed as a chore, an undertaking that many businesses see as too burdensome and... Conference Coverage | SearchCRM.com
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