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  • School of Rock humming with Salesforce's Do task management application

    Dropbox, Google Drive, Harvest and other services are now available on Salesforce's Do application. News   |   SearchCRM.com

  • Windows 8 operating system a marked change in touchscreen environments

    The enterprise is about to undergo a revolution. Its effects will be everywhere -- on your phones, tablets and PCs -- and, most important, in your daily interaction with the business processes that drive your company. The revolution will be built... News   |   SearchCRM.com

  • CRM analytics reveals more about customers -- maybe too much

    A man walked into a Target store near Minneapolis demanding to speak to the manager, a jumble of coupons for baby clothes and cribs in his hands. His 16-year-old daughter had just received them, and he was fuming. But when the store... Feature   |   SearchCRM.com

  • Mobile customer service holds customer frustration at bay

    When customers need help, they don't want to log on to a mobile application and search through a list of frequently asked questions before ultimately having to use another channel to reach a customer-service operator, a step they could have taken... Feature   |   SearchCRM.com

  • Tying loose ends to improve the customer lifecycle

    The competitive marketplace makes it important to focus on customer retention and up-selling.

    But some organizations are falling short due to poor communication among business channels, according to Richard Snow, author of the... Tip   |   SearchCRM.com

  • network drive

    A network drive is a storage device on a local access network (LAN) within a business or home. Within a business, the network drive is usually located on a server. In a home, the network drive may... Definition   |   WhatIs

  • From Disney to dishwashers: Digital CRM to change customer experience

    Envision a Walt Disney World where no one has to wait in line. Ride times can be booked in advance on the Web or a smartphone app.

    At this Disney World, parents wouldn't have to wander the park searching for their child's favorite... Feature   |   SearchCRM.com

  • E-commerce, social media driving CRM, experts say

    Companies should think twice before proceeding with the same old website. They should also pause before dismissing the value of mobile applications and social CRM.

    Those words of advice come from two News   |   SearchCRM.com

  • Salesforce vs. Siebel faceoff: Salesforce inventing CRM's future

    This is one side of a Salesforce vs. Siebel debate. The... Faceoff   |   SearchCRM.com

  • Adobe uses crises to drive security change

    After hackers broke into one of Adobe's code-signing servers in 2012, CSO Brad Arkin used the crisis to drive security change and improvement News   |   ComputerWeekly.com

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