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The Salesforce acquisition of ExactTarget: What to expect now
Salesforce's acquisition of digital marketing software firm ExactTarget is virtually a done deal. Find out what customers can expect for the future. News Analysis | SearchCRM.com
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Call center operations quiz
Call center operations are working hard to keep up with the technology revolution. Find out why the call center is not just for telephones anymore. Quiz | SearchCRM.com
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Automated contact services help health center reduce missed appointments
Find out how one health care organization integrated automated contact services to engage patients and avoid lost revenue due to missed appointments. Case Study | SearchCRM.com
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Gartner Magic Quadrant finds field service management options lacking
Businesses investing in field service management technology will have to cobble their platforms piece by piece, according to a new Magic Quadrant report from Gartner Inc., a consultancy based in Stamford, Conn.
The fractured market will... News | SearchCRM.com
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ACCE conference honors the best workers in the call center industry
The ACCE conference celebrated its 10th anniversary with the ICMI awards dinner. Find out which companies were recognized for excellence in service. ACCE Conference Coverage | SearchCRM.com
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HR departments lag in employee engagement strategies, study finds
Despite recognizing the importance of customer experience management, most human resource departments don't help their companies with CEM efforts,... News | SearchCRM.com
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Successful CEM strategy, study finds, calls for higher employee wages
A retailer's successful CEM strategy, study finds, requires above-average employee wages. Feature | SearchCRM.com
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Former DJ helps businesses do customer engagement like rock stars
Former Houston disc jockey turned business process consultant Dayna Steele wants organizations to know that great customer service representatives have more in common with... Change Agent | SearchCRM.com
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Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX Transportation started moving freight by train nearly 200 years ago. It started practicing CRM only about two years ago.
But during that relatively short period of time, the well-known railroad industry veteran has learned some... Feature | SearchCRM.com
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SugarCon speaker reveals 10 reasons why social CRM projects fail
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
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