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New contact center metrics recommended to fit new customer channels
In the world of contact centers, the telephone has always reigned supreme. No other channel has rivaled its efficiency and power.
But times are changing fast, and the metrics measuring agent and contact center performance must change with... Feature | SearchCRM.com
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New analytics approach may make better use of social 'big data'
After many years of stasis in the analytics market, we are beginning to see change. For a long time, relatively small data stores and insufficient horsepower left many analytics users wondering if and when things would improve.
In fact,... Opinion | SearchCRM.com
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Salesforce.com creates cloud network for governments
The Government Cloud will offer a dedicated, secure infrastructure for government agencies. News | SearchCRM.com
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Government urged to devise national data strategy
Government urged to devise national data strategy following launch of review into the better use of public sector information News | ComputerWeekly.com
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Arqiva wins government rural mobile contract
Arqiva is awarded £150m to boost mobile coverage in rural areas as part of the government’s Mobile Infrastructure Project (MIP) News | ComputerWeekly.com
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Government consults on mobile broadband deployment
The government has launched a consultation to lay out its proposals for accelerating mobile broadband infrastructure deployment across the UK News | ComputerWeekly.com
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Government reveals ecommerce scheme for SMEs
The government is working on a new programme to support small and medium-sized enterprises (SMEs) with... News | ComputerWeekly.com
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UK government website wins global design award
The UK government's website, Gov.uk, has beaten off competition from the Shard, the Olympic cauldron and a folding wheel for a wheelchair to win the global 2013 Design of the Year award Government IT | ComputerWeekly.com
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Government names members of Open Standards Board
The Cabinet Office has named the 10 members of its Open Standards Board to help government bodies comply with open standards principles News | ComputerWeekly.com
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Government highlights need to boost skills
The government has released details of its approach to reducing the skills gap with vocational training and apprenticeships key planks of its strategy News | MicroscopeUK
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