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ACCE conference honors the best workers in the call center industry
SEATTLE -- Last night was very exciting for eleven contact center workers that received excellence awards at the International Customer Management Institute Global Call Center Awards ceremony, which took place at the tenth Annual Call Center... ACCE Conference Coverage | SearchCRM.com
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Indian health care needs IT boost
Health care providers in India will spend 57 billion rupees on IT products and services in 2013 compared to 53 billion rupees spent in 2012. News | searchCIO.in
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Windows 8 operating system a marked change in touchscreen environments
The enterprise is about to undergo a revolution. Its effects will be everywhere -- on your phones, tablets and PCs -- and, most important, in your daily interaction with the business processes that drive your company. The revolution will be built... News | SearchCRM.com
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Electronic health record issues exist on paper
One of the lead consultants for protection of online health records claims a lot of the issues that will arise have already surfaced with paper records IT in healthcare | ComputerWeekly.com
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CIO whips Bally Total Fitness into shape with new CRM techniques
Bally Total Fitness CIO Guy Thier wants to turn around the health club chain's image with new CRM strategies. Business Informers | SearchCRM.com
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Health care reform catalyst for customer service improvements
Although many don’t immediately think of CRM and health care together, recent U.S. legislative changes to health care standards are causing organizations to think of patients as customers. Column | SearchCRM.com
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Guide: Health care data interoperability
Data interoperability in health IT has been discussed by people from all corners of the industry. Read our guide to find out how it's used by businesses. guide | SearchHealthIT.com
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Mobile health handbook: Understanding device security
Although the transition from paper to electronic took years, the adoption of mobile devices in health care organizations is quickly taking off. But before you begin introducing mobile health into your environment,... E-Handbook | SearchHealthIT.com
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From Disney to dishwashers: Digital CRM to change customer experience
Envision a Walt Disney World where no one has to wait in line. Ride times can be booked in advance on the Web or a smartphone app.
At this Disney World, parents wouldn't have to wander the park searching for their child's favorite... Feature | SearchCRM.com
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Health care provider's VDI deployment improves patient care
Sunrise Health Region's complex 3,000-seat VDI deployment allows patients and providers to access records securely, regardless of where they are. News | SearchVirtualDesktop.com
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