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Transparency, honesty sweeten customer experiences, Gartner says
ORLANDO, Fla. -- Could anyone in the audience, Gartner analyst Ed Thompson wanted to know, offer as memorable a customer experience as the five-hour phone call?
More than two years ago, a customer service employee for the online shoe and... News | SearchCRM.com
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It's time to stand up for honesty in broadband sales
Opinion | MicroscopeUK -
The time for NHS honesty
Years into a major IT project it is understandable that some of those involved will want to talk about the specific things that are going well, and studiously avoid mentioning the bigger things that are going wrong.
This... Feature | ComputerWeekly.com
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SAP shares hit by another dose of CEO honesty
Although the honesty is refreshing the continuing openness that senior executives at SAP are engaging in is unlikely to help the vendor's share price keep on an upward path. News | MicroscopeUK
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Whitman's latest report makes grim reading
Meg Whitman might have provided analysts and investors with a great deal of honesty about the time it's taking to turn the business around but as Billy MacInnes discovers the bad news has been coming for quite a while now out of HP Opinion | MicroscopeUK
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Honesty holds team together during buyout
Why honesty is the best policy: Advice from a CIO who held his team together when a billion dollar company came courting. Article | SearchCIO.com
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Honesty holds CIO's team together during buyout
Why honesty is the best policy: Advice from a CIO who held his team together when a billion dollar company came courting. Article | SearchCIO-Midmarket.com
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Honesty and high-integrity character
The information security manager needs to have a squeaky-clean criminal record as well as an open-minded and questioning personality that inspires trust. Some scrupulous organizations go further with additional background checking, for example... Book Excerpt | SearchSecurity.com
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Honesty is key to better tax system
The drive for honesty, accountability and openness in government and business has been central to several successful Computer Weekly campaigns. It is also a vital force behind our new campaign for a more transparent, low-cost and... Opinion | ComputerWeekly.com
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Whitehall must embrace honesty and openness to succeed with IT
Government ministers and CIOs have identified the key causes of public-sector IT disasters. So why are mistakes repeated?, asks Tony... Opinion | ComputerWeekly.com
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