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Improving the customer experience through technology
Social media channels don't necessarily provide everything a business needs to know about customers. This e-book explains the potential failings of social media and how users can overcome those shortfalls. E-Book | SearchCRM.com
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Tying loose ends to improve the customer lifecycle
Businesses should improve the internal sharing of information to get a full view of customers, according to Ventana Research analyst Richard Snow. Tip | SearchCRM.com
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Tablets for business improve sales and CEM
When Chris Willard wakes up in the small town of Fergus, Ontario, he first reaches for the BlackBerry Playbook on his... Feature | SearchCRM.com
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Social media set the stage for improving customer experience
The rise of social media thrust the topic of improving customer experience management back into the limelight, consultant Denis Pombriant said. Opinion | SearchCRM.com
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Automated contact services help health center reduce missed appointments
How many times have you had the experience of finding that appointment card in your wallet -- two days after your scheduled appointment? It's happened to all of us, at least a time or two. Usually, this just seems like a minor inconvenience, but... Case Study | SearchCRM.com
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Former DJ helps businesses do customer engagement like rock stars
Former Houston disc jockey turned business process consultant Dayna Steele wants organizations to know that great customer service representatives have more in common with... Change Agent | SearchCRM.com
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Improving BC plan exercises
Planning and conducting business continuity (BC) plan exercises is one of the most important activities in a... Tip | SearchDisasterRecovery.com
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Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX Transportation started moving freight by train nearly 200 years ago. It started practicing CRM only about two years ago.
But during that relatively short period of time, the well-known railroad industry veteran has learned some... Feature | SearchCRM.com
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Improving business continuity plan exercises
Planning and conducting business continuity (BC) plan exercises is one of the most important activities in a... Tip | SearchDisasterRecovery.com
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SugarCon speaker reveals 10 reasons why social CRM projects fail
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
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