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Improving the customer experience through technology
Social media channels don't necessarily provide everything a business needs to know about customers. This e-book explains the potential failings of social media and how users can overcome those shortfalls. E-Book | SearchCRM.com
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Tying loose ends to improve the customer lifecycle
Businesses should improve the internal sharing of information to get a full view of customers, according to Ventana Research analyst Richard Snow. Tip | SearchCRM.com
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Tablets for business improve sales and CEM
When Chris Willard wakes up in the small town of Fergus, Ontario, he first reaches for the BlackBerry Playbook on his... Feature | SearchCRM.com
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Social media set the stage for improving customer experience
The rise of social media thrust the topic of improving customer experience management back into the limelight, consultant Denis Pombriant said. Opinion | SearchCRM.com
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Improving BC plan exercises
Planning and conducting business continuity (BC) plan exercises is one of the most important activities in a... Tip | SearchDisasterRecovery.com
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Improving business continuity plan exercises
Planning and conducting business continuity (BC) plan exercises is one of the most important activities in a... Tip | SearchDisasterRecovery.com
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Railroad mainstay CSX cleans up data quality issues, launches new CRM
CSX Transportation started moving freight by train nearly 200 years ago. It started practicing CRM only about two years ago.
But during that relatively short period of time, the well-known railroad industry veteran has learned some... Feature | SearchCRM.com
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SugarCon speaker reveals 10 reasons why social CRM projects fail
Ten reasons why social CRM projects fail, at a glance
1. Wrong culture
2. No compliance policy
3. No established goals
4. Lack of managerial support
5. Insufficient... Social CRM Strategy | SearchCRM.com
From Disney to dishwashers: Digital CRM to change customer experience
Envision a Walt Disney World where no one has to wait in line. Ride times can be booked in advance on the Web or a smartphone app.
At this Disney World, parents wouldn't have to wander the park searching for their child's favorite... Feature | SearchCRM.com
Integrate customer data for a solid social media business strategy
Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip | SearchCRM.com
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