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  • Banks need to improve social media interaction

    Social media will become a significant channel for retail banks in Europe within three years, according to analyst Ovum.

    The analyst firm has found that while Europe is lagging behind, Asia-Pacific and US retail banks are spearheading... News   |   ComputerWeekly.com

  • interactive TV (interactive television)

    Interactive TV (ITV or iTV) is an approach to television advertising and programming that creates the opportunity for viewers to communicate with advertisers and programming executives by responding to a call to action. Definition   |   WhatIs

  • Automated contact services help health center reduce missed appointments

    How many times have you had the experience of finding that appointment card in your wallet -- two days after your scheduled appointment? It's happened to all of us, at least a time or two. Usually, this just seems like a minor inconvenience, but... Case Study   |   SearchCRM.com

  • ACCE conference honors the best workers in the call center industry

    SEATTLE -- Last night was very exciting for eleven contact center workers that received excellence awards at the International Customer Management Institute Global Call Center Awards ceremony, which took place at the tenth Annual Call Center... ACCE Conference Coverage   |   SearchCRM.com

  • Windows 8 operating system a marked change in touchscreen environments

    The enterprise is about to undergo a revolution. Its effects will be everywhere -- on your phones, tablets and PCs -- and, most important, in your daily interaction with the business processes that drive your company. The revolution will be built... News   |   SearchCRM.com

  • CRM analytics reveals more about customers -- maybe too much

    A man walked into a Target store near Minneapolis demanding to speak to the manager, a jumble of coupons for baby clothes and cribs in his hands. His 16-year-old daughter had just received them, and he was fuming. But when the store... Feature   |   SearchCRM.com

  • SugarCon speaker reveals 10 reasons why social CRM projects fail

    Ten reasons why social CRM projects fail, at a glance

    1. Wrong culture

    2. No compliance policy

    3. No established goals

    4. Lack of managerial support

    5. Insufficient... Social CRM Strategy   |   SearchCRM.com

  • Integrate customer data for a solid social media business strategy

    Once a company's culture has undergone profound changes, it's time for executives and employees to start thinking about the... Tip   |   SearchCRM.com

  • Mobile customer service holds customer frustration at bay

    When customers need help, they don't want to log on to a mobile application and search through a list of frequently asked questions before ultimately having to use another channel to reach a customer-service operator, a step they could have taken... Feature   |   SearchCRM.com

  • Moving company unpacks new contact center software after acquisition

    Wheaton Van Lines Inc. helps people restart their lives in new homes by transporting their sofas, pianos, dog houses and other stuff all over the globe.

    But inside Wheaton's Indianapolis headquarters, it last year became clear that the... Feature   |   SearchCRM.com

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